Starlink now operates two phone lines, a 24/7 AI hotline powered by Grok, an in-app ticket system, and a web support portal. Which one works for your specific problem is where most people get stuck. This guide lays out every channel, who it’s for, when it’s open, and exactly what to say to get through faster.
📞 All Starlink Contact Channels — Quick Access
Each button links to the correct resource for that specific type of contact. Using the wrong channel wastes significant time — the outage phone line will redirect billing questions back to the ticket system, and the ticket system has no callback option. Match your issue to the right channel first.
📌 No email address exists for general Starlink customer service. One escalation email — [email protected] — is documented for unresolved billing disputes. Using it for general support will not produce a response.
These are the questions people type at 9 PM when the internet is down and they can’t find the number. Answered directly.
Yes — two of them, added only recently after years of ticket-only support. The first, 1-866-606-5103, launched in November 2024 and is specifically for customers experiencing an active internet outage or sudden disconnection. It is staffed Monday through Friday, 6 AM to 6 PM Central Time, in English and Spanish. You must call from — or provide — the phone number and account number registered to your Starlink account. The second, 888-GO-STARLINK (888-467-8275), connects to an AI voice assistant powered by xAI’s Grok technology, available 24 hours a day, seven days a week. You speak naturally and describe your issue; the AI can troubleshoot most common problems or schedule a callback with a human agent. Neither number handles billing disputes, refunds, or account changes — those go through the ticket system or web portal.
SpaceX integrated xAI’s Grok voice technology into Starlink’s phone support system in April 2026, after completing its acquisition of xAI in February 2026. Unlike a traditional phone tree that asks you to press 1 or 2, Grok engages in an actual conversation — you describe your issue in plain language, it asks follow-up questions, and it either walks you through a solution or schedules a callback with a human agent at a time that works for you. The AI identifies itself as Grok and can handle account lookups, troubleshooting steps, and even new service sign-ups. If you explicitly ask to speak to a human, it will arrange a callback rather than immediately transferring you. The system is available around the clock and does not require you to have your account number ready before it will engage, unlike the 1-866-606-5103 line.
The Starlink app functions on your phone’s mobile data — it does not require a Wi-Fi connection to submit support requests. Open the Starlink app, tap Support, scroll to the bottom and tap “Don’t see what you’re looking for? Contact Starlink Support,” sign in if prompted, and submit your request. If you prefer a computer, use a library, coffee shop, or neighbor’s connection to log into starlink.com and submit through the web portal. The Grok AI hotline at 888-467-8275 is also available as a completely offline path — just call from your mobile phone using cellular service. You don’t need internet access to use any of these three channels. The one option that requires working internet is the in-browser support portal — which is why the phone and app options exist.
Typical response time through the in-app ticket system is one to two business days. Weekend tickets queue and are handled starting Monday morning. In periods of high demand — after major firmware updates, weather events, or service outages — response times can stretch to three to five days. The fastest way to speed up your ticket response is to include everything in your first message: your account number, a description of what’s happening, the steps you’ve already tried, and screenshots of the app’s Statistics tab showing your outage history and status. Tickets that require follow-up questions take significantly longer than those that include all relevant information upfront. Priority plan subscribers are noted in Starlink’s system as receiving elevated support priority, though this is not officially guaranteed in published terms.
Not in the traditional sense. Starlink does not offer a real-time live chat staffed by human agents on its website or app. What exists: the Grok AI voice assistant on the 888-GO-STARLINK line, which approximates a live conversation; and an in-app AI chatbot layer that answers common questions before presenting the option to submit a formal ticket. Some users describe interactions with the AI chat features as similar to a live chat experience, but responses from the AI are automated, not from a human agent. Human contact happens through two paths only: the 1-866-606-5103 phone line (outage cases, limited hours), or a human callback arranged through the Grok hotline. There is no human chat or email support for general subscribers.
Starlink does not operate any retail locations. However, it has authorized a growing network of resellers — Best Buy and Home Depot are among the most widely available in the U.S. — who carry Starlink hardware and can assist with basic setup questions in person. These resellers can help with hardware purchase, initial setup guidance, and accepting hardware returns within the retailer’s own return window (typically 15–30 days, depending on the store). They cannot access your Starlink account, process billing disputes, or escalate technical issues on your behalf. For hardware purchased directly from Starlink’s website, account-level issues must go through Starlink’s own support channels regardless of what’s available in stores.
No general-purpose customer service email address exists for Starlink. One email address — [email protected] — is documented and intended for unresolved billing disputes that have already been through the ticket system without resolution. Using it as a first contact for a new issue is unlikely to produce a response, as it sits outside the normal support queue. SpaceX does maintain a privacy inquiry address ([email protected]) and a media contact ([email protected]), neither of which handles subscriber support. The practical takeaway: email is not a functional Starlink support channel for most issues. The app ticket system, web portal, and phone lines are the only paths that consistently reach the support team.
No — completely different companies, no connection whatsoever. Subaru STARLINK (rebranded as MySubaru Connected Services for 2026 model year vehicles and newer) is an in-vehicle safety, security, and connected services system built by Subaru of America. It handles emergency SOS, stolen vehicle recovery, remote lock/unlock, concierge services, and the MySubaru mobile app. For Subaru STARLINK or MySubaru Connected Services support, call 1-855-753-2495 — this line handles subscription enrollment, cancellation, stolen vehicle recovery activation, and app questions. For Subaru’s general customer service, call 1-800-782-2783 and press 5 for connected services questions. New Subaru vehicles include a three-year trial of MySubaru Safety and a six-month trial of MySubaru Security at no charge.
Before spending 20 minutes in the wrong queue, check this table. Each channel has a specific scope — using the wrong one for your issue adds delay, not help.
| Channel | Contact / Access | Hours | Best For | Human Available? | Works Without Internet? |
|---|---|---|---|---|---|
| Outage Phone Line | 1-866-606-5103 | Mon–Fri 6 AM–6 PM CT | Active outage · No internet | Yes | Yes · use cell |
| Grok AI Hotline | 888-467-8275 (888-GO-STARLINK) | 24/7 | Any issue · sales · human callback | Callback arranged | Yes · use cell |
| In-App Ticket | Starlink app → Support | Submit anytime · 1–2 day reply | All non-outage issues | Yes · reply by email | Yes · on mobile data |
| Web Support Portal | starlink.com/support | Submit anytime | All issues · attach files | Yes · reply by email | No · needs internet |
| Escalation Email | [email protected] | Unmonitored regularly | Unresolved billing disputes only | Not guaranteed | Yes · use cell |
| Authorized Resellers | Best Buy · Home Depot | Store hours | Hardware purchase · basic setup | Yes · in person | Yes |
| r/Starlink Community | reddit.com/r/Starlink | 24/7 · community | Outage reports · peer troubleshooting | Community only · not SpaceX staff | Yes · on mobile data |
| Downdetector | downdetector.com/status/starlink | 24/7 · live | Is Starlink down in my area? | No | Yes · on mobile data |
Starlink’s customer service history matters here. The company operated with ticket-only support for years, frustrating millions of subscribers. The phone lines that exist now are newer and have specific scopes — knowing which one to call before you dial avoids the most common dead end.
This line launched November 2024 and handles one category of problem: you have lost your internet connection or are experiencing a sudden outage. That’s its entire scope. Before calling, have your account number (shown in the top-right corner of your account page or under Account Info in the app) and the phone number registered to your account ready — the system verifies both before connecting you to an agent. The line is staffed in English and Spanish. If you call about a billing dispute, a refund, an account change, or a general technical question that isn’t an active outage, the agent will direct you to the ticket system. This is not a general-purpose support line. Using it for the wrong category wastes your time and the agent’s. Call window: Monday through Friday, 6 AM to 6 PM Central Time — no weekend coverage.
SpaceX integrated xAI’s Grok voice AI into Starlink’s phone support beginning in April 2026, following the February 2026 completion of SpaceX’s acquisition of xAI. The Grok AI answers this line around the clock. Unlike a phone tree, it engages in real conversation — you describe your issue naturally and it responds in kind, asks clarifying questions, and either walks you through a solution or offers to arrange a human callback. It can handle: troubleshooting steps, sales questions, account setup, subscription information, and escalation requests. If you say you want to speak to a person, it will ask for your availability and arrange a callback — it will not cold-transfer you to a hold queue. The AI does not require your account number before engaging, making it more accessible than the 1-866-606-5103 line for subscribers who don’t have that information ready. Best for: nights, weekends, or any time the outage line is closed.
Before dialing either line, do three things that consistently speed up resolution. First, open the Starlink app and note your current status — whether the app shows “Searching,” “Obstructed,” “No Signal,” or “Offline,” and how long it’s been that way. Second, have your account number and the account’s registered phone number in front of you. Third, jot down one sentence describing the problem: when it started, whether it’s a total outage or intermittent drops, and what you’ve already tried. Agents and AI systems resolve issues faster when the caller can provide this in the first 30 seconds — rather than spending five minutes reconstructing it from scratch.
The in-app ticket system is the backbone of Starlink’s support for everything outside of active outages. It works even when your Starlink is completely down, as long as your phone has cellular service.
The Starlink app (available free on iOS and Android) has a Support tab at the bottom of the main screen. Tap it. You’ll see a search field and a list of common issues — the app will try to answer your question with existing help articles first. Scroll to the very bottom and tap “Don’t see what you’re looking for? Contact Starlink Support” to open the actual ticket submission form. Note: older articles online describe a thumbs-down button as the way to submit a ticket — that process has been updated. The “Contact Starlink Support” link at the bottom of the Support tab is the current method. You’ll be prompted to sign in if you haven’t already.
The ticket form has a subject line and a description field. You can also attach images. Write everything relevant in your first message — tickets that require back-and-forth follow-up questions take significantly longer than those that start with complete information. Include: (1) A clear one-sentence description of the problem. (2) When it started and whether it’s constant or intermittent. (3) What you’ve already tried. (4) A screenshot of your app’s Statistics tab — specifically the outage history and the status listed for your dish. (5) Your dish’s serial number if visible in the app under Settings → About. Attach a photo of any physical damage if hardware is involved. Do not submit multiple tickets for the same issue — this doesn’t speed things up and can reset your position in the queue.
After submitting, Starlink sends a confirmation to the email address on your account. Responses arrive via email, not in-app notification — if you don’t see a reply within two business days, check your spam or junk folder first. Starlink’s reply address can trigger spam filters on some email providers. You can also log into your account at starlink.com and view open tickets under the Support section. If your issue isn’t resolved in the first response, reply to the same email thread — do not open a new ticket. Replying to the same thread keeps your conversation in sequence and prevents it from being re-triaged from scratch. Priority plan subscribers may see faster response times, though Starlink does not officially publish specific SLAs (service level agreements) by plan tier.
Billing issues are among the most common reasons people try to reach Starlink — and among the ones most likely to be directed to the wrong channel. None of the phone lines handle billing. All billing questions go through the account portal or the ticket system.
Most billing and account management tasks require no support contact at all — they’re handled entirely through self-service in your account portal at starlink.com. Log into your account and navigate to: Account → Billing to update your payment method, view invoices, or make a manual payment. Account → Subscriptions to change your service plan, upgrade to Priority data, or modify your Roam subscription. Account → Your Starlinks to update your service address or manage device settings. Billing runs on your account’s billing cycle tied to UTC — changes must be made before midnight UTC on your billing date to take effect in the current cycle. Changes made after that point apply to the next billing period.
If a billing issue isn’t resolved through the standard ticket system after two to three attempts, the escalation email address [email protected] is a documented secondary path specifically for unresolved billing disputes. Use this only after attempting the ticket route — it is not a general support inbox. Write clearly: state your account number, the charge in question, the date, what you believe is incorrect, and what resolution you’re requesting. Keep your message short and factual. As a last resort, the FCC’s Consumer Complaint Center (consumercomplaints.fcc.gov) accepts formal complaints against ISPs — FCC complaints typically generate a response from the ISP’s regulatory team within 30 days and produce resolution in cases where standard support channels have failed repeatedly.
Starlink covers manufacturing defects and hardware failures under a one-year limited warranty from the date of purchase. The process requires documentation and patience — warranty replacements typically take one to four weeks from ticket submission to hardware arrival.
Starlink’s limited warranty covers defects in materials and workmanship in the dish, router, cables, and mount hardware when purchased directly from Starlink or an authorized reseller. Covered: the dish stops orienting, the router fails to power on, the cable fails without visible physical damage, or any component develops a manufacturing defect within the one-year warranty period. Replacement units are typically refurbished, not new, but carry warranty coverage for the remainder of your original warranty period or 90 days, whichever is longer.
- Not covered: Physical damage from accidents, weather, lightning (if ungrounded), animal damage, or improper installation modifications (painting the dish, drilling holes in the base, cutting or splicing the cable).
- Not covered: Hardware purchased from unauthorized third-party sellers (non-Starlink, non-authorized reseller channels).
- Not covered: Damage from events Starlink classifies as outside normal use — floods, fire, and similar.
Warranty claims go through the same in-app ticket system as all other support. Open the Starlink app → Support, navigate to Setup & Install → Damage or the most relevant category for your hardware issue, and select the specific symptom. Include in your ticket: your dish serial number (found in app under Settings → About), a clear description of the symptom, what troubleshooting steps you’ve already completed, and photos of any visible physical damage or the app status showing the hardware failure. Starlink will typically ask you to complete additional troubleshooting steps before approving a replacement — this is expected, not a denial. Warrant claims that arrive with clear documentation and completed troubleshooting steps move faster through the review process. Typical resolution time: 7–14 business days for review, plus shipping time which can add one to two weeks depending on your location.
Starlink has no cancellation fee and no contract. You can cancel anytime. The hardware is yours — you are not required to return it. But if you want a refund on the equipment, the 30-day window and the specific process matter.
- No cancellation fee. No early termination fee. Cancel anytime with no penalty.
- You keep the hardware. The dish, router, cable, and mount are yours after purchase — you don’t have to return them to cancel.
- Service continues through the current paid period. Canceling before your next billing date means service runs through that date — there is no mid-cycle refund for unused days.
- 30-day return window for hardware refund. If you want your equipment purchase price back, it must be returned in original condition within 30 days of delivery via a Starlink-provided prepaid return label. After 30 days, hardware purchases are final.
- Reactivation is not guaranteed. If you cancel and later want to reactivate, your area may be at capacity — there is no guaranteed hold on your service address.
- Standby Mode as an alternative. Residential, Roam, and Priority subscribers can pause service using Standby Mode — keeping unlimited low-speed data (up to 500 Kbps) for a small monthly fee rather than fully canceling and risking losing their spot.
Cancellation is handled through the web browser portal at starlink.com — not through the mobile app. Log into your account, navigate to the section showing your active Starlinkdevice (labeled “Your Starlinks”), click Manage next to the service you want to cancel, then click “Cancel Service” on the left side of the management page. A confirmation window appears — confirm your decision. You’ll receive a confirmation email at your account address. If the Cancel Service button does not appear, your account may have an issue — try clearing browser cache, using an incognito window, or contacting support. If you want a hardware refund, you must also initiate a return separately — canceling service does not automatically generate a return label or refund for your equipment purchase.
Two paths based on when you’re reading this. If it’s Monday through Friday between 6 AM and 6 PM Central: call 1-866-606-5103 using your phone’s cellular service. Have your account number and the registered phone number ready. This line is for active outages and will connect you to a live agent. Outside those hours — nights, weekends, or if you’re not calling from the registered number: call 888-GO-STARLINK (888-467-8275) for the Grok AI hotline, which is available around the clock and can arrange a human callback. Before you call either line, check Downdetector (downdetector.com/status/starlink) on your phone’s mobile data — if there’s a spike of reports from your region, it’s a network-side outage and no local fix will help. The call will still document your experience, but knowing it’s a network issue sets the right expectations.
Payment method updates and billing changes are self-service through your account portal at starlink.com → Account → Billing. No support contact needed for routine billing management. For an incorrect charge — a double billing, a charge after cancellation, or a plan fee that doesn’t match what you selected — submit an in-app ticket with your account number, the specific charge date, the amount, and a clear one-sentence explanation of what’s wrong. If the ticket system doesn’t resolve it within two to three responses, escalate to [email protected] with the same information plus your ticket number. The FCC consumer complaint portal (consumercomplaints.fcc.gov) is a documented last resort that produces responses from ISP regulatory teams within 30 days — use it if both channels have failed.
Submit a warranty ticket through the Starlink app immediately. Go to Support → Setup & Install → Damage → My Hardware Is Damaged. Before submitting, take clear photos of the damaged item from multiple angles, note your dish serial number (Settings → About in the app), and list any troubleshooting steps you’ve already attempted. Submit everything in one message rather than starting with a brief description and adding detail later — complete first messages move faster through the review queue. Starlink will likely ask for additional troubleshooting steps before approving a replacement, even for visibly damaged hardware — this is standard process, not a denial. Replacements are refurbished units and typically arrive one to four weeks after approval depending on your location.
You must do two things, and both must happen within 30 days of your original delivery date. First, cancel your service subscription through the web portal at starlink.com (the mobile app cannot cancel service). Second, initiate a hardware return separately — after clicking Cancel Service, you’ll be offered the option to return your hardware and download a prepaid return shipping label. The refund is issued after Starlink receives and inspects the hardware in good condition, typically within 30 days of receipt. Hardware with physical modifications — painted dish, spliced cable, drilled mount — is ineligible for refund. If you purchased from Best Buy or Home Depot instead of directly from Starlink, return through that retailer’s own policy within their return window, not through Starlink’s portal.
The Grok AI hotline at 888-GO-STARLINK (888-467-8275) can engage without requiring you to be logged in first — describe your login problem and it will guide you through account recovery steps or arrange a callback. The 1-866-606-5103 outage line requires your registered phone number and account number, which may create a catch-22 if you’ve lost account access. The fastest path for login recovery without a working account: call 888-467-8275, describe that you can’t access your account, and the AI will walk through identity verification options. Alternatively, authorized resellers (Best Buy, Home Depot) can sometimes assist with basic account access issues in person if you can prove your identity and show the original purchase receipt.
Subaru STARLINK and SpaceX Starlink share a name and nothing else. They are entirely separate companies with different ownership, different products, different phone numbers, and different support systems. For 2026 model year Subaru vehicles and newer, Subaru has rebranded these connected services under the name MySubaru Connected Services, though the underlying safety and security features are the same.
- Subaru STARLINK / MySubaru Connected Services support: 1-855-753-2495 — subscription enrollment, cancellation, stolen vehicle recovery, app questions, and plan changes.
- Subaru general customer service: 1-800-782-2783 — press 5 for connected services, MySubaru app, and vehicle map update questions.
- What’s included free with new Subaru vehicles: Three-year trial of MySubaru Safety (emergency SOS, roadside assistance notifications); six-month trial of MySubaru Security (stolen vehicle recovery, remote lock/unlock).
- After the trial: Paid subscription plans are available through the Subaru dealer or 1-855-753-2495.
This guide is for general informational purposes only. Phone numbers, hours of operation, support processes, warranty terms, cancellation policies, and pricing are subject to change by SpaceX at any time without notice. Verify all contact information and current policies at starlink.com before relying on them. Subaru STARLINK and MySubaru Connected Services are products of Subaru of America and are not affiliated with SpaceX or Starlink satellite internet. The FCC consumer complaint process referenced is a government service and is subject to its own terms and timelines. This content is entirely original.