Starlink Customer Service Phone Number

Starlink’s customer service model confuses a lot of people because it doesn’t work the way most internet providers’ support lines work. For nearly five years after launch, there was no phone number at all — only a ticket system inside the app. A dedicated phone line for outage and connectivity issues arrived in late 2024, and a second AI-powered hotline followed. Understanding which channel handles which type of problem — and what information you need to have ready before you call — is the difference between getting help quickly and going in circles for days. Here is what actually matters, stated plainly.

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  What is the Starlink customer service phone number in the USA? Outage line: 1-866-606-5103 (Mon–Fri, 6 AM–6 PM CT) · AI hotline 24/7: 888-GO-STARLINK (888-467-8275) · No general-purpose phone line exists

  SpaceX Starlink operates two phone lines in the United States, and neither is a traditional general-purpose customer service number where you can call about anything. The first, 1-866-606-5103, launched in November 2024 and is specifically for customers who have lost internet connectivity or are experiencing an active outage. You must call from — or have on hand — the phone number registered to your Starlink account, along with your account number (found in the top-right corner of your account page or under Account Info in the app). The line is staffed Monday through Friday, 6 AM to 6 PM Central Time, in English and Spanish. If you call with a billing question, setup question, or account management issue, this is not the right number and agents may redirect you to the ticket system. The second number, 888-GO-STARLINK (888-467-8275), connects you to an AI voice assistant powered by xAI’s Grok technology — available 24 hours a day, seven days a week. You speak to it naturally and describe your issue, and it can escalate to a human agent if your issue requires live assistance. For any issue that falls outside these two channels — account changes, refunds, order tracking, hardware questions — the primary support path is the in-app ticket system or the web support form at starlink.com.
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  Is there a Starlink phone number USA free — will I be charged to call? Both numbers are toll-free: 1-866-606-5103 and 888-467-8275 · No charge to call from any U.S. landline or cell phone · Standard carrier rates apply if calling internationally

  Neither of Starlink’s phone lines will cost you anything to call from a domestic U.S. phone — both are toll-free numbers. The 866 prefix and 888 prefix are toll-free area codes under the FCC’s toll-free numbering rules, meaning calls from any U.S. landline or mobile phone are free of charge. There are no hold fees, no per-minute charges, and no call-back costs. The only exception is if you are calling from outside the United States using an international plan — in that case, your carrier’s international rates apply. If you are a Starlink customer traveling internationally who needs support, the in-app ticket system or the support form at starlink.com works from any internet connection regardless of location, without any phone charges. It is worth noting that many websites list a (310) 363-6000 number in connection with Starlink — this is SpaceX’s general corporate headquarters number in Hawthorne, California, and it is not a Starlink customer service line. Calling it will not connect you to any Starlink support representative.
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  Does Starlink have a live chat option? No dedicated text-based live chat · Closest option: in-app AI assistant that can escalate to a live agent via message · Web ticket system available at starlink.com · Support team staffed 24/7 and replies by message or calls back on your account phone number

  A traditional “type here and get a real person instantly” live chat window does not exist on the Starlink website or in the Starlink app. What does exist, and what Starlink officially calls its closest equivalent to live support, is the in-app AI assistant — accessed via the Support tab in the Starlink mobile app — which allows you to describe your issue in a conversational way and, if the automated responses don’t resolve it, escalate to a live human support agent. When a ticket is escalated, the support team will either respond by written message (visible in your app’s Messages section) or call you back on the phone number registered to your Starlink account. The support team is staffed around the clock every day of the year. The app is the strongly preferred way to contact support because it automatically attaches diagnostic data from your dish and network equipment to your ticket, which helps the support team resolve problems significantly faster than a ticket submitted through the website, where diagnostic data must be entered manually. If you do not have access to the app — for example, because your internet is completely out and you have no other device — the web form at starlink.com can still be used to submit a guest ticket using your order number.
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  What is the Subaru Starlink customer service phone number? Subaru STARLINK / MySubaru Connected Services: 1-855-753-2495 · General Subaru line (press 5 for STARLINK): 1-800-782-2783 · Email: [email protected]

  Subaru STARLINK is a completely separate system from SpaceX Starlink — the shared name is a coincidence of branding. Subaru’s STARLINK is a suite of in-vehicle connected services — automatic collision notification, emergency SOS, stolen vehicle recovery, remote vehicle access via the MySubaru app, and a concierge information button — that have been standard in most Subaru models since 2016. For model year 2026 and newer Subaru vehicles, these services are now marketed under the name MySubaru Connected Services (with plan tiers called MySubaru Safety, MySubaru Security, and MySubaru Companion), though the underlying technology is the same. The dedicated phone number for Subaru STARLINK and MySubaru Connected Services support is 1-855-753-2495. This line handles subscription enrollment, subscription cancellation, stolen vehicle recovery activation, questions about the MySubaru mobile app, and general connected services issues. If you are calling Subaru’s general customer service line (1-800-782-2783), press 5 when prompted for questions about the MySubaru web portal, Subaru apps, and vehicle map updates. New Subaru vehicles come with a three-year trial of MySubaru Safety and a six-month trial of MySubaru Security included with purchase.
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  How do I reach a live person at Starlink — what is the fastest way? Fastest path to a live person: (1) Call 888-GO-STARLINK (888-467-8275) and ask the Grok AI to escalate · (2) Call 1-866-606-5103 if you have an active outage · (3) App ticket → scroll to “Contact Starlink Support” → describe issue → request callback

  Getting to a live human at Starlink takes a different path than most internet providers because the company was built around a self-service model and only introduced direct phone support relatively recently. The quickest route to a live person in 2026 is the Grok AI hotline at 888-GO-STARLINK (888-467-8275) — you speak to the AI, describe your problem, and explicitly ask to be escalated to a human agent. The AI is designed to handle this escalation request and connect you with a live representative when automated solutions have not resolved your issue. The second path is the outage line at 1-866-606-5103 if your issue involves lost connectivity — this line is staffed by human agents Monday through Friday. For account and billing issues where neither phone option applies, the in-app ticket system is still the primary contact path: open the Starlink app, tap Support, go to Messages, and select “Contact Starlink Support.” You can explicitly request a callback from a live agent when submitting your ticket, and a support team member will call the phone number registered to your account as soon as one is available. Do not open multiple tickets hoping for a faster response — Starlink’s system treats multiple tickets for the same issue as duplicate requests and this can slow response time rather than speed it.
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  Does Starlink have 24/7 customer support? Yes — with important distinctions: Grok AI hotline (888-GO-STARLINK) is 24/7 · App ticket system is 24/7 · Human agents on the outage phone line (1-866-606-5103) are only Mon–Fri, 6 AM–6 PM CT · Business and Enterprise priority customers get 24/7 human-prioritized support

  The answer to whether Starlink has around-the-clock support depends on which type of support you are asking about. The Grok AI voice hotline at 888-GO-STARLINK operates 24 hours a day, seven days a week — you can call at 3 AM on a Sunday and receive immediate AI-assisted support with the option to escalate. The in-app ticket and messaging system is also accessible any time of day, and Starlink’s official documentation states that its support team is staffed 24/7 to respond to tickets — though response times during off-hours and weekends can be longer than during weekday business hours. The live-agent phone line (1-866-606-5103) is explicitly limited to Monday through Friday, 6 AM to 6 PM Central Time. Business customers on a Priority data plan and Enterprise customers receive genuinely prioritized 24/7 support with faster escalation to live agents, according to Starlink’s Business and Enterprise support documentation. If you are a residential customer experiencing an outage on a weekend, the recommended path is: check the unofficial Starlink status page first to confirm whether a system-wide issue is occurring, then call 888-GO-STARLINK for the AI-assisted line, and submit an in-app ticket requesting priority callback.
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  What is the Starlink sales phone number? No dedicated Starlink sales phone line exists in the USA · New service is ordered entirely online at starlink.com · Equipment can be purchased at Best Buy, Costco, Walmart, and select retailers — but customer service for those purchases goes through the store, not Starlink directly

  Starlink does not operate a sales phone line. Signing up for Starlink service — whether residential, business, maritime, aviation, or mobile — is an entirely online process that begins at starlink.com. You enter your service address, see whether service is available (or join a waitlist), select your plan and hardware package, and complete the purchase directly on the website. There are no sales agents to call, no broker relationships, and no third-party authorized resellers who can set up service on your behalf. For hardware purchase — the Starlink dish and router — the company has expanded retail availability through physical retailers including Best Buy, Costco, and Walmart, where you can purchase the equipment in person. However, buying hardware at a retail store is only for the equipment; the service subscription itself still requires activation through starlink.com or the Starlink app using the hardware’s serial number. Customer service for retail hardware purchases goes through the retail store’s return and exchange policies, not through Starlink’s support system, for the first 30 days of ownership in most cases.
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  What is the Starlink customer service email address? No general customer service email exists · Privacy questions: [email protected] · Copyright issues: [email protected] · Press inquiries: [email protected] · Escalation option used by some customers: [email protected] (not officially published but user-reported to sometimes work for unresolved billing disputes)

  Starlink does not publish a general customer service email address that you can write to for typical support issues — the company’s support documentation explicitly directs all service questions to the in-app or web ticket system rather than email. The only email addresses Starlink has made official are specialty contacts: [email protected] handles data protection and privacy rights inquiries under applicable regulations; [email protected] handles Digital Millennium Copyright Act notices; and [email protected] handles press and media relations. None of these addresses will result in a response to a billing dispute, a service complaint, or a technical support question. A fourth address, [email protected], has been reported by multiple Starlink users online as a useful escalation path for billing issues or service complaints that have gone unresolved through the standard ticket system — some customers have reported receiving a response through this address when ticket responses were delayed. However, it is not an officially published channel, and there is no guarantee of response. For the fastest service on any issue, the in-app ticket system remains the official and most reliable path, with the callback request option available when submitting the ticket if you prefer to receive a phone call in return.

Starlink equipment is sold in select retail stores. Use the buttons below to find a nearby retailer or tech support option.