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Starlink France

Budget Seniors, October 20, 2026October 20, 2026
France · Home, Second-Home & Travel Plans · Prices checked 20 October

France has almost finished wiring itself with fibre, and Orange is switching off the old copper network commune by commune. That leaves a stubborn minority of homes in an awkward spot: the ADSL line is being closed, fibre has not reached the hamlet, and the 4G signal dies behind the hill. Starlink is the answer many of them are reaching for. This guide looks at the French situation specifically: the price rise this spring, what the dish adds to an electricity bill on the Tarif Bleu, the end of the state’s satellite subsidy, the rules on balconies, façades and protected sectors, and the cases where a 5G box or a few months’ patience beats a €349 kit.

The short verdict If your address has no fibre and no reliable 4G or 5G, Starlink is usually the fastest route to proper broadband, and there is no commitment period, so you can leave the day fibre arrives. If fibre is already available, it will beat Starlink on price, upload and latency almost every time. Budget €35–€65 a month, around €349 for the kit if you buy it, and roughly €11–€14 a month of electricity for the standard dish.
€35–€65Monthly price of the three home plans since the May increase
~132 MbpsFrance’s median Starlink download in Ookla’s late-2025 study
94.9%Of French premises able to order fibre at the end of March (Arcep)
€0State satellite subsidy left: the Cohésion numérique scheme has closed
Key Answers Real Cost Speed & Weather Copper Switch-Off Your Situation Balconies & Permits Problems & Complaints Alternatives Final Verdict

Eight Straight Answers Before You Order

These are the questions people in rural France ask most often when an ADSL closure letter lands or a new house turns out to have no fibre. Short answers first; the reasons and exceptions follow.

1How much does Starlink cost in France now?

Since the price rise in May, Résidentiel 100 is €35 a month, Résidentiel 200 is €45 and Résidentiel Max is €65. Travel plans (Itinérance) are €45 for 100 GB and €95 unlimited. The standard kit is around €349 to buy. Older guides quoting €29, €39 and €59 are out of date.

2Can I still get the €300 state aid for a satellite kit?

No. The Cohésion numérique des territoires scheme, which paid up to €300 (or €600 for low-income households) towards satellite or 4G/5G equipment, has been closed since September 2025, according to the ANCT. Plenty of websites still advertise it.

3My ADSL line is being shut down and I have no fibre. What now?

Your line keeps working until your commune’s technical closure date. Check whether fibre is planned at your address first. If it isn’t arriving in time, Starlink or a 4G/5G box are the realistic replacements; satellite wins where mobile signal is weak.

4How fast is it in France, really?

Ookla’s crowd-sourced tests put France’s median Starlink download at about 132 Mbps in late 2025. That is far better than old ADSL, but fibre still wins on upload and latency, which matter for video calls and gaming.

5Can my landlord or syndic refuse the dish?

Only for a serious and legitimate reason. French law has given tenants and co-owners a “right to an antenna” since 1966. Notify in writing first, and expect extra steps if the dish goes on the façade or in a protected sector.

6What will it add to my electricity bill?

At the regulated Tarif Bleu of about €0.20 per kWh, a standard dish running around the clock costs roughly €11–€14 a month. The smaller Mini is closer to €4–€6.

7Is there a commitment period?

No. Service is month to month, and Starlink offers a 30-day trial on kits bought directly. The flip side: Starlink can change its prices with little warning, as subscribers found out this spring.

8Should I wait for Amazon Leo?

Only if you can manage without broadband for a while. Amazon holds an Arcep authorisation for France and the Conseil d’État threw out the challenge to it in July, but there are no French prices and consumer sales had not opened at the time of checking.

What Starlink Really Costs in France

The plan price is only part of the bill. Hardware, a mount, delivery and the dish’s electricity all add up, and the spring price rise changed the arithmetic for anyone reading last year’s reviews.

RÉSIDENTIEL 100 Entry
€35
per month
Year one with a bought kit: €769
  • Unlimited data
  • Download capped at 100 Mbps
  • Lower priority than Max at busy times
  • Was €29 until May
Fine for one to three moderate users
RÉSIDENTIEL 200 Middle
€45
per month
Year one with a bought kit: €889
  • Unlimited data
  • Download capped at 200 Mbps
  • Comfortable for a family evening
  • Was €39 until May
The sensible default for most homes
RÉSIDENTIEL MAX Top priority
€65
per month
Year one with a bought kit: €1,129
  • Unlimited data
  • Up to around 400 Mbps
  • Highest residential priority
  • Reported to include a free Mini kit
Worth it if evenings drag on a cheaper tier

All three home plans include unlimited data. You pay more for a higher speed ceiling and, on Max, for first place in the queue when your local cell gets busy. On 20 May, Starlink raised all three French tiers by €6 a month and doubled Standby mode (mode veille) from €5 to €10, with little advance notice to existing subscribers. The previous prices of €29, €39 and €59 still appear on dozens of French comparison pages and YouTube videos, so check the date before trusting any figure you read, including ours.

When we compared French pricing guides published after the change, they agreed on €35, €45 and €65 for the home plans, €45 and €95 for the two travel plans, and €10 for Standby. They diverged on the hardware. Most quote around €349 for the standard kit bought outright, one cites a catalogue price that can reach €449, and several mention a rental option of about €10 a month on some addresses. Your own checkout page is the only number that counts, and it can differ from your neighbour’s.

First-year Starlink cost in France by planStacked bars of twelve months of service plus a 349 euro kit. Résidentiel 100: 420 plus 349 equals 769. Résidentiel 200: 540 plus 349 equals 889. Résidentiel Max: 780 plus 349 equals 1,129. Itinérance 100 GB: 540 plus 349 equals 889. Itinérance unlimited: 1,140 plus 349 equals 1,489. What the first twelve months add up to Service × 12, plus a €349 kit if you buy it · before electricity 12 months of service Kit (rental possible in some areas) €0€500€1,000€1,500 Résidentiel 100Résidentiel 200Résidentiel MaxItinérance 100 GBItinérance illimitée Résidentiel 100: €420 service + €349 kit = €769 Résidentiel 200: €540 service + €349 kit = €889 Résidentiel Max: €780 service + €349 kit = €1,129 Itinérance 100 GB: €540 service + €349 kit = €889 Itinérance illimitée: €1,140 service + €349 kit = €1,489 €769€889€1,129€889€1,489
Figure 1. Our own arithmetic from post-May French prices. Blue bars are home plans, terracotta are travel plans. If you rent the kit instead, drop the pale section and add the monthly rental, then read the rental terms carefully.

Buy the dish or rent it?

Renting makes sense for one group above all: people who expect fibre within a year or two. You avoid owning a dish you will stop using, and you hand it back when you leave. The catch, in every country where Starlink has offered rentals, is that the account comes with more strings. Pausing service, moving it to a different address or switching plans can be restricted, and you pay return shipping. Read the conditions on the order screen before you click.

Buying is the better deal when your house is far from any fibre plan, when you want to reuse the dish at a second home or on a Roam plan later, or when you might resell it. Used kits circulate on Leboncoin as fibre reaches more villages. If you buy second-hand, insist that the seller removes the dish from their Starlink account before you pay, or it will refuse to activate.

The costs that decide your real monthly figure

Electricity: smaller than in Ireland or Germany, but not nothing

Starlink publishes average power draws of roughly 75–100 watts for the standard dish and 25–40 watts for the Mini. Running the standard dish all day uses about 54–72 kWh a month. On the regulated Tarif Bleu Base rate of €0.2001 per kWh from 1 August, that comes to roughly €10.80–€14.40 a month, or €130–€173 a year. On Heures Creuses pricing the cost falls slightly, since part of the dish’s draw lands in off-peak hours. France’s nuclear-heavy grid keeps this far below Irish or German levels, but it still adds about a third to the cheapest plan.

Standard dish · ~€11–€14/mo Mini · ~€4–€6/mo At €0.20/kWh Tarif Bleu Base
Monthly electricity cost of a Starlink dish in FranceAt 0.2001 euro per kWh, the standard dish at 75 to 100 watts costs about 10.80 to 14.40 euro a month; the Mini at 25 to 40 watts costs about 3.60 to 5.80 euro. The 35 euro Résidentiel 100 plan is shown for scale. What the dish adds to your electricity bill € per month, running 24/7 on Tarif Bleu Base (€0.2001/kWh) €0€10€20€30€40 Standard dishStarlink MiniRésidentiel 100 Standard dish: €10.81 at 75 W, up to €14.41 at 100 W €10.80–€14.40 Mini: €3.60 at 25 W, up to €5.76 at 40 W €3.60–€5.80 For scale: the cheapest home plan is €35 a month €35 plan
Figure 2. Our calculation from Starlink’s published average power draws and the Tarif Bleu Base rate in force from 1 August. Darker bar = low end of the range, pale = extra at the high end.
Hardware, mounts and installation

The standard kit ships with a kickstand designed for open ground. That suits a field in the Beauce and fails behind a row of chestnut trees in the Limousin. Wall brackets and poles cost extra, and a local installer will charge for running the cable cleanly through a stone wall. Ask for a fixed quote. If you need a pole, read the section on permits before buying a long one, because height and visibility from the street are exactly what triggers paperwork in France.

Standard kit · ~€349 Mini · from ~€199 (reported) Rental · ~€10/mo where offered Mount & install · extra
“No commitment” means both sides can change their minds

Starlink sells French service without a commitment period (sans engagement), which is rare for a box offer. You can stop at the end of any month. But the May increase landed on existing customers too, and Starlink’s terms let it adjust prices as it sees fit. If you receive a price notice, it is a prompt to compare: by then the fibre or 5G situation at your address may have changed. You also keep the 14-day withdrawal right (droit de rétractation) that French law gives online purchases, on top of Starlink’s own 30-day trial.

Sans engagement 30-day trial · direct purchases Prices can change at any time

Travel and second-home plans

The Itinérance (Roam) plans cover camper vans, holiday houses and anyone moving the dish between addresses. A home plan is tied to one fixed address.

PlanMonthly priceFast dataAfter the allowanceTwelve monthsBest for
Itinérance 100 GB€45100 GBUnlimited low-speed data€540Weekends, a few weeks at a maison de campagne
Itinérance illimitée€95UnlimitedNot applicable€1,140Full-time van life, remote work on the road
Mode veille (Standby)€10NoneVery slow, messaging only€120Months when the house or van sits empty
Itinérance 100 GB€45/mo
Fast data100 GB
After thatUnlimited low-speed
12 months€540
Best forWeekends, short stays
Itinérance illimitée€95/mo
Fast dataUnlimited
12 months€1,140
Best forFull-time travel, remote work
Mode veille€10/mo
SpeedMessaging only
12 months€120
Best forEmpty months

Here is the second-home calculation that most French guides skip. Say you use a house in the Ardèche for four summer months. Itinérance 100 GB for those four months is €180; Standby for the other eight is €80. That is €260 a year, against €420 for Résidentiel 100 left running all year. The 100 GB cap is the trap: a family streaming every evening will use it up within a fortnight, after which the dish crawls. If the house fills with grandchildren every August, budget for the unlimited plan in that month.

Speed, Latency and French Weather

Starlink’s own speed claims run higher than independent tests show. This section uses Ookla’s Speedtest data, collected from real customers’ connections.

Starlink median download speed: France compared with other countriesOokla data for the third quarter of 2025: Ireland 155.23 Mbps, Spain 142.76, Norway 142.68, Italy 138.12, France 132.01, United States 129.61, Germany 123.68, United Kingdom 106.63. France sits mid-table for Starlink speed in Europe Median download, Mbps · Ookla Speedtest data, same quarter for every country 050100150 IrelandSpainNorwayItalyFranceUnited StatesGermanyUnited Kingdom Ireland: 155.23 Mbps Spain: 142.76 Mbps Norway: 142.68 Mbps Italy: 138.12 Mbps France: 132.01 Mbps United States: 129.61 Mbps Germany: 123.68 Mbps United Kingdom: 106.63 Mbps 155143143138132130124107
Figure 3. Ookla’s late-2025 Starlink medians. Half of French tests came in below 132 Mbps, so a busy cell or a tree near your dish can put you well under this line.

France is one of Starlink’s oldest European markets, and its customer base is large, which is why its median sits in the middle of the pack rather than the top. Ookla’s Europe-wide report for the first quarter of this year found Starlink’s median across 27 countries had risen to about 166 Mbps, a 45% gain in a year. The same report adds the necessary caveat: fixed networks had lower latency in every one of those countries and better upload in 26 of them. In France, where most fibre subscriptions sold today run at 500 Mbps or more, the gap with fibre is wide.

What that means at home: downloads are good enough for several 4K streams, big game downloads and normal family use. Upload is the weak point. If you send large files, stream video or rely on cloud backup, you will notice the difference from fibre straight away. Latency of roughly 20–60 milliseconds is excellent for satellite and fine for video calls, but competitive online gaming still favours fibre’s lower, steadier ping.

Rain, snow, mistral and the tree problem

Heavy rain can slow a satellite link, and research groups in northern Europe have measured the drop. Day to day, owners mostly notice weather during violent Mediterranean storms (épisodes cévenols) or heavy, wet snow. The dish has a heating mode to melt snow, which works but pushes power use well above the averages quoted earlier; in the Alps or the Massif Central, expect a higher electricity figure in winter. Wind matters more than rain. A dish on a loose pole that sways in the mistral or a tramontane gust will drop out, so mount it rigidly.

The most common cause of a poor Starlink experience in France is not weather at all: it is a hedge, a line of poplars or a steep valley side blocking part of the sky. Mountain hamlets in deep valleys can lose a large slice of the view, and no plan upgrade fixes that. Run the obstruction check in the Starlink app before ordering, from the exact spot and height where the dish will sit.

Latency · ~20–60 ms Upload is the weak spot Snow-melt raises power use Valleys and trees beat any plan upgrade

The Copper Switch-Off and What It Means for You

This is the uniquely French part of the story. Orange is closing the copper network that carries ADSL and traditional landlines, in batches of communes, with the last lines due to go by the end of 2030.

Orange copper network technical closure by batchAbout a thousand communes closed across the first two batches in January 2025 and January 2026. Batch 3 in January 2027 covers 2,097 communes, batch 4 in 2028 covers 6,843 and batch 5 in 2029 covers 10,488. All remaining lines are expected to close by the end of 2030. The copper network switches off in waves Communes reaching technical closure (ADSL and old landlines stop) · Orange plan via Arcep 04,0008,00012,000 Batches 1 and 2 (Jan 2025, Jan 2026): about 1,000 communes in total Batch 3 (Jan 2027): 2,097 communes Batch 4 (Jan, May, Oct 2028): 6,843 communes Batch 5 (Jan, May, Oct 2029): 10,488 communes End of 2030: all remaining lines expected to close ~1,0002,0976,84310,488Allremaining Lots 1–2’25–’26Lot 3Jan 2027Lot 42028Lot 52029Finalend 2030
Figure 4. Batch sizes as published in Arcep’s guidance on Orange’s plan. Orange may adjust future dates, and commercial closure can be postponed by up to 24 months where fibre coverage is incomplete.

Two dates matter for each commune. The commercial closure is when you can no longer order a new ADSL line; Arcep says most lines nationally were commercially closed in January this year, with the rest due in January 2027. The technical closure is when existing ADSL service and the old switched landline network actually stop. Until your commune’s technical date, an existing line keeps working. Orange and the other operators must ask you to switch beforehand.

For most people, the replacement is fibre. At the end of March, Arcep counted 42.8 million of France’s 45.1 million premises able to order it, a coverage rate of 94.9%, with 27.7 million fibre subscriptions making up 84% of all internet subscriptions. That still leaves around 2.3 million premises that cannot order fibre yet. Many of them are exactly the isolated farmhouses, hamlets and mountain properties where Starlink makes sense. If your address is one of them, and your copper line has a closure date before fibre is due, satellite or a 4G/5G box are your realistic options.

Fibre availability in France42.8 million of 45.1 million premises can order fibre, 94.9 percent. About 2.3 million cannot yet. Most of France can order fibre. Not all of it. Premises able to order fibre at the end of March · Arcep 42.8 million premises can order fibre (94.9%) About 2.3 million premises cannot yet 42.8 million · 94.9% can order fibre ~2.3 million still waiting: Starlink’s natural market Full bar = 45.1 million premises
Figure 5. The orange-red slice is small in percentage terms but still covers millions of homes, often the hardest to reach. Check your own address on Arcep’s “Ma connexion internet” map.
The subsidy that no longer exists

For years the State helped households without good broadband buy a satellite or 4G/5G kit through the Cohésion numérique des territoires scheme: up to €300, or up to €600 for households on minimum social benefits or with a CAF or MSA family quotient under €700 a month. The ANCT says the scheme has been closed since September 2025, after funding around 240,000 connections. Many installer and comparison websites still advertise the aid. If someone offers to “deduct the State subsidy” from a new Starlink order, ask in writing which scheme they mean before paying anything.

Cohésion numérique · closed Ask your mairie or département about local aid

Which Situation Are You In?

A star rating can’t tell you whether Starlink will suit a farmhouse in the Creuse, a chalet above a ski resort or a camper van on the Atlantic coast. These are the circumstances that most often decide how it goes.

Your commune is losing ADSL and fibre isn’t coming soon

This is where Starlink is easiest to recommend. Start on Résidentiel 100 or 200; at ADSL speeds of a few Mbps, even the cheapest tier is a transformation. Keep the old line running until you have used Starlink for a few weeks and confirmed it works at your house, then cancel. If you have a landline number you want to keep, sort that out separately: Starlink does not provide a fixed phone line, so you will need a mobile, a VoIP service or a basic voice offer from an operator.

Best fit: Résidentiel 100 or 200 Test before cancelling ADSL No landline included
Fibre is due at your address within a few months

Don’t buy a €349 dish for a short wait. Look at a 4G/5G box without commitment if the mobile signal is decent, or a Starlink rental if one is offered at your address. Fibre in France often lands months later than the first date announced on the Arcep map, so build in slack. Once fibre is installed and has worked for a week, cancel Starlink in your account and return any rented hardware promptly.

Short wait: don’t buy the kit 4G/5G box or rental as a bridge
You live in the mountains: Alps, Pyrenees, Massif Central, Vosges or Jura

Mountains cut both ways. Mobile coverage is often poor, which makes Starlink attractive, but a north-facing slope or a narrow valley can hide a large slice of the sky. Run the obstruction scan before ordering, ideally from a roof or upper-floor window rather than the garden. In snowy areas, use a mount that keeps the dish clear of drifts and slides off the roof, and expect higher winter power use when the snow-melt heater runs. A chalet used only in ski season is a classic case for an Itinérance plan in winter and Standby the rest of the year.

Scan from the roofline Plan for snow Valleys can block too much sky
You work from home (télétravail)

Latency is low enough that video calls work well. Upload is the pressure point, so run an Ethernet cable from the router to your desk, schedule large uploads early in the morning, and keep a phone hotspot as backup for the day a satellite blip hits an important meeting. If your employer pays a télétravail allowance, check whether the Starlink subscription and electricity count towards it. If the connection is business-critical, Starlink’s business plans carry different terms from Résidentiel, which is sold for personal use.

Upload is the limit Wire the work computer Keep a 4G hotspot ready
You run a gîte, chambres d’hôtes or a small business in the countryside

Guests expect Wi-Fi, and a weak connection hurts reviews. But Résidentiel is a personal plan; giving Wi-Fi to paying guests is commercial use, and Starlink points business customers to its business plans. Price both and check the terms before you rely on a home plan. For a small gîte, the main practical issue is evening load: several guests streaming at once is exactly when the 100 and 200 tiers drop down the priority order. Put guest Wi-Fi on its own network, and keep the owner’s computer wired.

Guest Wi-Fi = commercial use Separate guest network
You have a résidence secondaire

A home plan running all year for a house you visit a few months a year is the most common way people overpay. Use Itinérance 100 GB when you’re there, unlimited for the busy weeks, and Standby (€10 a month) in between. Bear in mind that the €10 Standby fee doubled in May and could change again. If the house is empty all winter, a Mini you take home with you is safer than a standard dish left bolted to a roof through the storm season.

Itinérance in season Standby · €10/mo off-season ~€260/yr example vs €420 home plan
You travel in a camping-car or van

Pair a Mini with an Itinérance plan. On a leisure battery, the Mini’s 25–40 watts is manageable; the standard dish at 75–100 watts drains a small system overnight. Full-time remote workers should budget for unlimited at €95. Starlink publishes limits for travel outside your home country, use in motion and use near the coast on Roam plans, so read them before heading to Spain or Italy for the winter rather than assuming the plan follows you indefinitely.

Mini · 25–40 W Itinérance illimitée · €95 Check rules abroad
You want a backup for storms and power cuts

Storm Ciarán in November 2023 left over a million homes in western France without electricity, and mobile masts went down with the grid. Starlink’s satellites don’t care about fallen trees, but a dish without power is dead. Our rough figures: a 1,000 Wh portable power station runs a standard dish for roughly 10–13 hours before inverter losses, and a Mini for two to three times as long. If you already have fibre and only want storm cover, a Mini on a low-cost plan or Standby is the cheapest way to keep a lifeline open.

No power = no Starlink 1,000 Wh ≈ 10–13 h standard dish Mini is the efficient backup
You’re retired, on a fixed income, or setting it up for a parent

We found no senior or social tariff on Starlink’s French plans, and the State aid has ended, so the savings come from choices: the cheapest tier your address offers, a rental if fibre is coming, and the electricity cost included in the monthly budget before you commit. Ask your mairie, département or region whether any local digital-inclusion help exists; some local authorities run their own schemes. If you install it for a parent, keep the account in a name you can manage, write the Wi-Fi details on the router, and agree a simple “unplug, wait thirty seconds, plug back in” routine.

No social tariff found Ask your mairie about local aid

Balconies, Façades, Syndics and Planning Permits

French law is unusually protective of your right to install an antenna, but urban planning rules and protected sectors can still get in the way. Here’s how the two fit together.

Where a Starlink dish is likely to need paperwork in FranceSide view of a building with the street on the left. A dish on the street-facing façade or roof visible from the street is likely to need a déclaration préalable, and an opinion from the Architecte des Bâtiments de France in a protected sector. A dish on a private balcony needs only notification to the syndic or landlord. A low mount in a back garden is usually simplest. STREET(public view) ! ! i Street-facing façade or roof Déclaration préalable likely; ABF opinion in protected sectors Private balcony Notify landlord or syndic Low garden mount Usually the simplest option
Figure 6. Our simplified illustration, not to scale and not legal advice. Your commune’s PLU and any protected-sector rules have the final word; the urbanisme department at your mairie can confirm before you drill.

The right to an antenna. Since a law of 2 July 1966, amended in 1986, a landlord or co-ownership cannot simply forbid a tenant or co-owner from installing a receiving antenna. They can object only for a serious and legitimate reason: a collective installation that already provides the same services, a genuine safety risk, or in some cases a serious aesthetic harm. A neighbour disliking the look is not enough. Copropriété rules can regulate where and how the dish goes, but not ban it outright.

How to do it properly. Write to the landlord or syndic by registered letter with acknowledgement of receipt (lettre recommandée avec accusé de réception), describing the equipment, its size, and how and where it will be fixed. French guides on the procedure note a three-month window for a reasoned objection. A dish on your private balcony that doesn’t alter the façade usually needs only that notification. Fixing it to the façade or to a common part such as the roof generally requires approval at the general assembly (assemblée générale). If you’re refused without a valid reason, the tribunal judiciaire is the route.

Planning rules. Under the Code de l’urbanisme, works that change the external appearance of a building can require a déclaration préalable at the mairie, and protected sectors near listed monuments bring in the Architecte des Bâtiments de France (ABF), who can impose a colour or position or refuse. A dish visible from the street is the case most likely to need paperwork. The Starlink dish is smaller than most old TV satellite dishes, which helps, but don’t assume. Your commune’s PLU may also set rules on equipment on roofs and façades. The urbanisme office at the mairie can tell you in five minutes; ask before you buy a tall pole.

Notify by recommandé AR Objection only for serious reasons Façade or roof: AG vote and maybe a DP Protected sector: ABF opinion

Common Problems, Quick Fixes and How to Complain

Owners rarely blame the satellites. Most frustration comes from obstructions, Wi-Fi that won’t pass through thick stone walls, surprise price changes, and support that only works through tickets.

What you seeMost likely causeTry this firstEscalate when
Drops every few minutesTrees, hedges or a hillside in the dish’s viewOpen the app’s obstruction map; move or raise the dishMap is clear and drops continue after a restart
Slow every eveningBusy cell and lower priority on 100/200 tiersTest early morning and evening on a wired deviceMorning speeds are also far below the tier
Wi-Fi dies two rooms awayThick stone walls (murs en pierre)Move the router central; add a mesh node or a wired access pointWired devices are slow too
Bill went upThe May price rise, or a plan changeCheck the price notice email and billing historyA charge matches no order or notice
Lost the landline after ADSL closureStarlink does not include a phone lineUse a VoIP service or a basic voice offerAn operator cut your line before the closure date
Second-hand dish won’t activateStill registered to the seller’s accountAsk the seller to remove it from their accountSeller can’t be reached
Drops every few minutesObstructions
Try firstObstruction map; raise the dish
Escalate whenClear map, drops persist
Slow every eveningBusy cell
Try firstMorning vs evening wired test
Escalate whenMornings are slow too
Wi-Fi dies two rooms awayStone walls
Try firstMesh node or wired access point
Escalate whenWired is slow too
Bill went upPrice change
Try firstCheck notice and billing history
Escalate whenA charge matches nothing
Lost the landlineNo phone line
Try firstVoIP or basic voice offer
Escalate whenCut before closure date
Used dish won’t activateAccount lock
Try firstSeller removes it from account
Escalate whenSeller unreachable

Getting a complaint resolved in France

Starlink has no phone support. Everything goes through tickets in your online account and the app. Write one issue per ticket, with dates and order numbers in the first lines, and attach screenshots of the app’s speed test and obstruction map. That written trail matters later.

French consumer law gives you a mediation route that’s free for you. Every professional selling to consumers must offer access to a consumer mediator (Code de la consommation, article L612-1). For telecoms, the usual body is the Médiateur des communications électroniques, which covers the large majority of French consumer providers. Its standard procedure: complain to customer service, then in writing to the provider’s consumer-relations department; if you have no satisfactory answer, you can refer the dispute to the mediator, and you have one year from your written complaint to do so. Before you start, check whether Starlink is a member on the mediator’s site; if it isn’t, ask Starlink in writing which mediator it uses, as it is required to tell you.

For problems such as misleading information or unfair terms, you can also file a report with the DGCCRF through SignalConso. It won’t resolve your individual dispute, but reports feed into investigations. Local consumer associations such as UFC-Que Choisir can help you draft letters and escalate.

Where to go
Starlink account → Support ticket Médiateur · mediation-telecom.org SignalConso · signal.conso.gouv.fr Arcep · Ma connexion internet Mairie · urbanisme department Withdrawal right · 14 days online

Starlink Against the French Alternatives

Before paying for a dish, rule out anything cheaper that already reaches your door. In France, eligibility at your exact address decides far more than brand loyalty.

OptionTypical monthly costSpeed and uploadLatencyWatch out for
Starlink Résidentiel€35–€65France median ~132 Mbps down; modest upload~20–60 msTrees, valleys, price changes
Fibre (Orange, Free, SFR, Bouygues and others)From the low €20s on promotions500 Mbps to multi-gigabit; strong uploadLowestPrices that rise after year one; 12-month terms
4G/5G boxCommonly €25–€45Excellent near a mast, poor in valleysVariesSignal varies by room; masts fail in storms
Other satellite (GEO, e.g. Nordnet)VariesLower speeds, often data limitsSeveral hundred msVideo calls and gaming struggle
Amazon LeoNot announcedNot yet measurableNot yet measurableAuthorised in France, but consumer sales not open
Starlink Résidentiel€35–€65
Speed~132 Mbps median down
Latency~20–60 ms
Watch outTrees, valleys, price changes
FibreFrom low €20s
Speed500 Mbps–multi-gig, strong upload
Watch outPrice after year one
4G/5G box€25–€45
SpeedGreat near a mast
Watch outSignal by room, storm outages
GEO satelliteVaries
LatencySeveral hundred ms
Watch outCalls and gaming struggle
Amazon LeoNot announced
StatusAuthorised, not on sale

The 4G/5G box is Starlink’s real rival in rural France. It is usually cheaper, needs no dish, and the four big operators sell versions without commitment. Its weakness is the signal: strong at the top of the garden, weak in the kitchen, and liable to fail when a storm knocks out a mast. Test any box at the exact spot it will live during the withdrawal period, and check the operators’ coverage on Arcep’s “Mon réseau mobile” map.

Amazon Leo is the competitor that could change prices. Arcep granted it a ten-year frequency authorisation in July 2025, and in July this year the Conseil d’État dismissed a union’s challenge, removing the last legal obstacle. Industry reports list France among the first five countries for consumer service. As of this check, it was still in a pre-commercial test phase with no French prices. If you need broadband this winter, it is not part of the decision; if you can wait, it is worth watching.

Should you order Starlink in France: a decision pathIf fibre can be ordered at your address, order fibre. If not, and 4G or 5G is strong indoors, try a box without commitment. If not, run the obstruction scan; if the sky is mostly clear, order Starlink and test it within 30 days; if not, consider a higher mount, after checking the rules at the mairie. Fibre orderable at your address? Yes Order fibre Best value by far No Strong 4G/5G signal indoors? Yes Try a box sans engagement No Obstruction scan shows a mostly clear sky? No Higher mount, after checking with the mairie, or reconsider Yes Order Starlink, test hard for 30 days Start with Arcep’s “Ma connexion internet” for your exact address
Figure 7. The order of the questions matters: the cheapest fix for a broadband problem in France is often already in the street.

Final Verdict: Order, Wait or Skip

Order it if

Your address can’t order fibre, your ADSL is slow or closing, mobile signal is weak indoors, and the obstruction scan shows mostly open sky. You’ll get broadband that handles streaming, calls and family use comfortably, for €35–€65 a month plus about €11–€14 in electricity, with no commitment holding you when fibre arrives.

No fibre at the address Weak 4G/5G Start on Résidentiel 100 or 200
Wait or compare first if

Fibre is due within months, a 4G/5G box gets a solid signal indoors, your property sits in a deep valley or under heavy tree cover, or you’re in a protected sector where the only clear spot is on the street-facing roof. A cheaper bridge or a talk with the mairie beats buying a dish today.

Fibre imminent Good 5G indoors Protected sector
Skip it if

Fibre is already orderable, you need fast uploads every day, you play competitive games online, or you need a landline and guaranteed support by phone. A business that can’t tolerate downtime should pair fibre with a separate backup rather than rely on a personal satellite plan.

Fibre available Heavy upload needs Need phone support

Questions people still ask

Does Starlink include a landline number in France?

No. It provides internet only. To keep making fixed-line style calls after an ADSL closure, use a VoIP service over Starlink or a basic voice offer from an operator, and check how number portability works first.

Is there a data cap?

Not on the three Résidentiel plans, which are unlimited. Itinérance 100 GB gives 100 GB of fast data a month, then unlimited low-speed data. Itinérance illimitée has no allowance.

Can I use my home plan at my holiday house or in a camper van?

No. Résidentiel service is tied to one fixed address. Use an Itinérance plan for a second location or for travel.

Can my syndic or landlord refuse the dish?

Only for a serious and legitimate reason, under France’s 1966 right-to-antenna law. Notify them by registered letter first; fixing the dish to a façade or common area usually needs a vote at the general assembly.

Is the €300 state subsidy for satellite still available?

No. The Cohésion numérique des territoires scheme has been closed since September 2025, according to the ANCT. Ask your local authority whether any regional or departmental aid exists.

Can I cancel when fibre arrives?

Yes. Starlink in France has no commitment period. Wait until fibre is installed and working, then cancel in your account, and return rented equipment promptly.

How this page was checked. Plan prices were compared across French pricing guides published after Starlink’s May price change and Starlink’s own plan pages on 20 October. Speed figures come from Ookla Speedtest reports; fibre coverage and subscription data from Arcep; the copper-closure schedule from Arcep’s guidance on Orange’s plan; subsidy status from the ANCT; electricity prices from the regulated Tarif Bleu in force from 1 August; antenna and planning rules from the 1966 right-to-antenna law and the Code de l’urbanisme as explained in French legal guidance. Electricity and year-one figures are our own calculations and labelled as such. Starlink changes plans and prices often; your checkout page is the final word.

This page is independent and is not affiliated with Starlink, SpaceX, Orange or any provider mentioned. It is general information, not legal, planning or financial advice. For planning questions about a specific property, contact your mairie’s urbanisme department.

Key sources: Starlink France plan pages · Arcep (fixed broadband observatory, copper closure guidance) · ANCT (France Très Haut Débit) · Ookla Speedtest reports · Code de l’urbanisme · Loi du 2 juillet 1966 (droit à l’antenne) · Médiateur des communications électroniques

Recommended Reads

  1. Starlink Ireland
  2. Starlink vs Xplore Canada
  3. Starlink vs Bell Internet
  4. Starlink UK Review (2026)
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