KeyBank Closest to Me — How to Find the Nearest Branch & ATM

What KeyBank customers and people considering the bank actually want to know — without the runaround.

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  What states have KeyBank locations? 15 states: Alaska, Colorado, Connecticut, Idaho, Indiana, Maine, Massachusetts, Michigan, New York, Ohio, Oregon, Pennsylvania, Utah, Vermont, Washington · Heaviest presence in New York, Ohio, Washington, Pennsylvania, Oregon · No locations in California, Texas, Florida, or most of the South

  KeyBank’s footprint is concentrated in two distinct regions: the Northeast (New York, Pennsylvania, Connecticut, Maine, Vermont, Massachusetts) and the Northwest (Washington, Oregon, Idaho, Alaska). Ohio is the bank’s historical home base and remains one of its densest coverage areas. Colorado, Indiana, Michigan, and Utah round out the footprint. If your state isn’t on that list — and most of the country’s geographic area isn’t — you won’t find a KeyBank branch, though ATMs through the Allpoint network reach all 50 states inside major retailers.
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  Is there a KeyBank in New York City? Yes — KeyBank has branches in New York State (229 locations, more than any other state) but its NYC presence is limited compared to upstate. The bank acquired Union State Bank branches in the NYC area, including Nanuet. Most KeyBank concentration in NY is in Rochester, Buffalo, Albany, and the Hudson Valley.

  New York is KeyBank’s largest state by branch count, but that density is spread across upstate cities, suburbs, and rural areas rather than concentrated in the five boroughs. If you’re in Manhattan, Brooklyn, the Bronx, Queens, or Staten Island, you may find very limited KeyBank branch options nearby — the bank’s NYC metro presence is modest compared to its strength upstate. The official locator at key.com is the most reliable way to check what’s actually available at a specific NYC-area address. Allpoint ATMs inside Walgreens and CVS — both common in New York City — extend cash access for KeyBank customers even where branches are sparse.
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  What are KeyBank branch hours? Typical hours: Monday–Thursday 9 a.m.–5 p.m. · Friday 9 a.m.–6 p.m. · Saturday 9 a.m.–noon (many but not all locations) · Sunday: closed · ATMs: open 24/7 · Hours vary by location — always confirm at the branch locator before visiting

  These are the standard KeyBank branch hours, but local variations are common. Branches inside grocery stores or retail spaces sometimes operate on extended retail hours. Drive-through windows may have slightly different hours than the lobby. Holiday closings follow the standard federal banking schedule — all branches are closed on federal holidays while ATMs remain operational around the clock. The KeyBank branch locator shows real-time hours for each specific location, including whether it’s open right now — the most reliable source before making the trip.
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  Can I use KeyBank internationally or in states where it doesn’t have branches? International: KeyBank debit cards work on international networks, but foreign transaction fees apply and ATM availability abroad varies · No-branch states: Allpoint network gives fee-free ATM access inside Target, Walgreens, CVS nationwide · Online and mobile banking works anywhere with internet

  KeyBank participates in the Allpoint network — 55,000 ATMs worldwide, mostly inside well-known retail stores — giving customers surcharge-free withdrawals even far from a KeyBank branch. Eligible KeyBank personal checking accounts (not the Hassle-Free Account) can use any Allpoint ATM without paying KeyBank’s fee, though the retailer’s own fee may still apply at some locations. For states without KeyBank branches, mobile check deposit handles most deposit needs. For cash deposits, KeyBank ATMs accept cash directly. Out-of-network ATMs cost $3 per transaction after the first two per statement period, plus any fee the ATM owner charges.
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  What can I do at a KeyBank ATM vs. what requires a branch visit? ATM: cash withdrawals, check deposits, cash deposits, balance checks, mini-statements, PIN changes, transfers · Branch required: opening new accounts, notary services, safe deposit box access, wire transfers, loan applications, complex account issues

  KeyBank’s own ATMs are full-service in the sense that you can deposit checks and cash at them — not just withdraw. They also support multidenomination withdrawals at many locations (so you can request $50s or $20s rather than only $20s). One practical note: some Allpoint ATMs in the network do not accept cash deposits, even though KeyBank’s branded machines do. When searching for an ATM through the branch locator, you can filter specifically for “cash deposit accepted” — useful to confirm before driving somewhere expecting to make a deposit.
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  What’s KeyBank’s customer service phone number and when is it available? Main line: 1-800-KEY2YOU (1-800-539-2968) · Automated service: 24 hours a day, 7 days a week · TTY/TRS: dial 711 · Live agents: generally available during business hours · Online banking: key.com · Mobile app: iOS and Android

  The 1-800-KEY2YOU number reaches KeyBank’s automated system at any hour — useful for checking balances, reporting a lost card, or getting basic account information without needing to visit a branch. Live agent availability varies by department and time of day. For less urgent matters, the KeyBank website and mobile app handle most common tasks including transfers, bill pay, statement downloads, and account alerts — all accessible from wherever you are regardless of whether a branch is nearby. TTY/TRS access via 711 is available for customers who are deaf or hard of hearing.
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  Does KeyBank charge ATM fees? KeyBank-branded ATMs: no fee for KeyBank customers · Allpoint network ATMs (55,000 locations): no KeyBank surcharge for eligible accounts · Out-of-network ATMs: free for first 2 transactions per statement period, then $3 each · The ATM owner may charge its own fee on top

  The fee picture at KeyBank is layered. Your own KeyBank card never gets a surcharge at a KeyBank ATM or at Allpoint network ATMs. But the machine’s owner (at a gas station, independent ATM, or other bank’s machine) may charge their own convenience fee regardless — KeyBank has no control over that. After your first two out-of-network withdrawals in a billing period, KeyBank itself adds a $3 fee. The practical move for anyone without a local KeyBank branch is to stick to Allpoint ATMs inside Walgreens, CVS, or Target — those are almost universally surcharge-free for KeyBank customers and widespread enough to be findable in most cities and towns.

These are the 15 states where KeyBank operates physical branches. If your state isn’t listed, you won’t find a branch — but ATM access through Allpoint remains available in all 50 states.

Most KeyBank branches follow this schedule. Hours at specific locations — especially those inside grocery stores or retail spaces — may differ. Always verify at the branch locator or by calling before visiting.

Use the buttons below to search for your nearest KeyBank branch, ATM, or Allpoint ATM. The map updates to your current location when you tap a button.