T-Mobile Home Internet is a box that plugs into a wall outlet, picks up a 5G signal and gives you Wi-Fi. No technician, no cable in the wall, no annual contract. For plenty of households that is a real bargain. For others it is a frustrating swap that ends with a return label. The difference rarely lies in the advertised speed. It lies in your address, your habits, which plan tier you choose, and a few pieces of fine print that changed this year. This guide is organized around those situations, with the support numbers and prices we could confirm on T-Mobile’s own pages.
Seven Answers to Read First
If you only have two minutes, these cover the questions that decide most purchases.
The listed AutoPay price is $50 for Rely, $60 for Amplified and $70 for All-In, or $35, $45 and $55 if you add a T-Mobile voice line. Without AutoPay, add $10 a month. Taxes and fees are extra.
Not for everyone. New Rely sign-ups have a 354 Mbps cap, while Amplified and All-In are marketed as uncapped. For a small household the cap rarely matters. For a busy one, the extra $10 can.
No. Home Internet is approved only at the address you activate, and availability can differ between neighbors on the same street. Moving means updating your address and checking eligibility again.
No annual contract and a $0 early termination fee on the label. There is a 15-day money-back guarantee, but you must cancel in time, file the redemption and return the gateway.
Ookla measured a median of about 223 Mbps download for T-Mobile in the second quarter, the best of the big three carriers. Your result will track your signal, the hour and your plan.
Plan on using T-Mobile’s gateway. T-Mobile says Home plans work only with select T-Mobile gateways, and users report the standard gateway has no bridge mode.
5G Home Internet Tech Support is 1-844-275-9310. T-Mobile customers can also dial 611 or use the T-Life app, which has live chat most of the day.
The Three Plans, and What the Price Really Includes
T-Mobile sells its 5G Home Internet in three tiers: Rely, Amplified and All-In. All three advertise unlimited data and the same typical upload range of 12 to 55 Mbps. The differences are speed ceiling, gateway hardware and extras. Rely uses T-Mobile’s high-performance 5G gateway. Amplified and All-In come with a premium Wi-Fi 7 gateway. All-In adds streaming perks (Hulu and Paramount+ Essential, as listed), cyber-security software, a mesh extender on request, 24/7 tech support and a gateway upgrade after the third year.
The price story has two layers. Layer one is the headline: $50, $60 and $70 a month with AutoPay for a home-only account, and $35, $45 and $55 when a T-Mobile postpaid voice line is on the same account. Layer two is everything outside the headline. T-Mobile’s own terms say AutoPay requires a bank account or debit card, and without it each line costs $10 more per month. The label also lists a $2.60 monthly regulatory and telco recovery fee for a data-only internet line, plus government taxes and fees that T-Mobile puts at roughly 3 to 12 percent of the bill. A one-time $35 device connection charge is due at sale, and if you cancel and do not return the gateway, T-Mobile can charge up to $370.
In early June, trade coverage spotted changes on T-Mobile’s plan page. The base price rose $5 on all three tiers and the AutoPay discount rose $5 too, so customers who pair AutoPay with a T-Mobile voice line pay the same as before, while home-only customers pay $5 more. At the same time, Rely, for new subscribers, gained a hard 354 Mbps download ceiling. Existing Rely customers were reported as grandfathered with no immediate change. T-Mobile documented the update on its plan page and in its Broadband Facts labels rather than in a press release, which is why many shoppers still do not know about it.
Listed prices from T-Mobile’s plan page when we checked. Taxes and fees are added on top, and promotions change.
| Plan | Price with AutoPay | Typical download | What sets it apart |
|---|---|---|---|
| Rely | $50 ($35 with a voice line) | 133–354 Mbps on the plan card; 170–354 Mbps in its FAQ | Lowest price; 354 Mbps cap for new sign-ups; high-performance 5G gateway |
| Amplified | $60 ($45 with a voice line) | 170–498 Mbps | No speed cap; Wi-Fi 7 premium gateway |
| All-In | $70 ($55 with a voice line) | 170–498 Mbps | Everything in Amplified plus streaming perks, security software, 24/7 tech support and a year-three gateway upgrade |
When we read T-Mobile’s plan page closely, it contradicted itself in small ways, which is useful to know before you rely on any single number. The Rely card lists 133 to 354 Mbps, while the Rely FAQ lists 170 to 354. The plan cards say a voice line earns a $20 discount, yet the listed prices differ by $15. The page’s own description says plans start at $40, while the lowest price in the table is $50, or $35 with a voice line. One third-party listing says advertised prices include taxes with AutoPay, while T-Mobile’s page says the price is plus taxes and fees.
None of that is sinister. Promotional pages get edited by many hands. But it means the only number that counts is the total on your checkout screen and, later, on your first bill. Screenshot it. If the first bill disagrees, you have evidence.
Find Your Situation: What to Do Next
Most people reading this are partway through a decision or a problem. Find yours.
Start with the address check on T-Mobile’s website, and enter your unit number. T-Mobile’s fine print says availability can vary by address, even on the same street, and it lists network capacity, signal strength, building materials and certain multi-dwelling restrictions as factors. That last phrase matters if you live in a complex: a landlord’s agreement with another provider, or a building made of material that blocks signals, can end the conversation before it begins.
If the check says yes, do not assume the signal will be strong. Fixed wireless works like a cell phone. If your phone gets one bar at the spot where you would place the gateway, you should expect a weak connection. Walk to your best window with your phone and check its signal before you order.
Renters also need to think about the paper trail. The gateway is approved only for the address you activate, so if you may move within a year, ask yourself whether the 15-day test window and the no-contract policy give you enough flexibility. They usually do, which is the main reason renters like this product. Just plan for a short gap between homes.
The pull is obvious: a flat $35 to $70 listed price against a cable bill that has grown with equipment rentals and “promotional” expirations. T-Mobile backs the price with a guarantee that it will not change the price of fixed-wireless 5G internet data for at least five years while you are on an eligible plan. The exclusions are real, though: taxes and fees, voluntary equipment or speed upgrades, future wireless generations, some limited-time promotions, per-use charges, third-party services and network management practices. The guarantee clock starts at activation or a plan switch and does not restart when you add a line or change plans.
The best move is not to cancel cable first. Order the gateway, set it up and use it as your main connection for the full 15-day window while the old service is still active. Test it the way your household actually lives: Monday morning calls, Friday night streaming, a Saturday download. Only cancel your old service once you have decided. The overlap costs a few dollars of extra bills. A dead internet week costs much more.
One more thing before you cancel: ask whether the cable company has a cheaper plan on offer. Many do, and they only mention it to people who threaten to leave.
This is the decision that changed in June. Rely now carries a 354 Mbps ceiling for new sign-ups, while Amplified and All-In are marketed as uncapped, with typical downloads of 170 to 498 Mbps. For many households that ceiling is theoretical. Most real-world results on fixed wireless, including the data we cite below, sit well under 354 Mbps anyway. A reviewer who tested the mid-tier Amplified plan at a rural cabin in Utah saw downloads peak around 150 Mbps, far below the plan’s upper range, because the cabin was distant from the tower. The ceiling would never have come into play.
The ceiling matters when your signal is excellent, your household is large and your usage is heavy. If you are in a city with strong 5G and several people stream, game and work at once, the Amplified premium of $10 a month buys headroom and a Wi-Fi 7 gateway. If you live alone or with one other person, stream HD video and browse, Rely is probably enough, and you can switch tiers later. Ask whether you can change tiers later without hassle. T-Mobile’s terms say the price-guarantee clock does not restart when you change plans.
All three tiers say that if you use more than 1.2 TB in a month, you may see a further reduction because of data prioritization. For scale, that same reviewer’s long weekend of work and guests used under 40 GB. Most households sit well below 1.2 TB, but a house with several 4K streamers, a work-from-home video editor or a game-library downloader can get there.
The numbers are encouraging, with caveats. T-Mobile lists typical latency of 16 to 28 milliseconds on its plans. Ookla’s measurements, which use a different method, put T-Mobile’s median multi-server latency at about 46 milliseconds in the second quarter, the lowest of the three carriers it measured. The Utah cabin reviewer saw pings of 40 to 60 milliseconds and took several Zoom meetings with clear video and audio and no noticeable lag.
Where trouble tends to appear is the number of devices and the hour. The same reviewer saw noticeable lag with seven devices connected, with a laptop speed test falling to 22 Mbps at one point. If a household of five all work and study from the same gateway, you want the better gateway and a good window position, and you want to avoid starting a large game download during a meeting.
For a VPN, the gateway’s lack of advanced settings can matter. Some corporate VPNs work fine over any connection; a few need port settings or a different router. Ask your IT team before you cancel your old service, and use the trial window to run your actual work apps.
This is where fixed wireless is weakest. Ookla’s second-quarter data puts T-Mobile’s median upload at 18.1 Mbps, up against a median download of 222.7 Mbps. The plans’ typical upload range is 12 to 55 Mbps. That is plenty for video calls and casual uploads. It is thin for streaming your own gameplay at high quality, backing up large photo libraries, or running a home server. And latency is higher and less consistent than on a wired connection. One reviewer of the portable AWAY plan said fast-paced online gaming was nearly impossible on that service, while downloading games worked fine; a different reviewer called the home service suitable for “some light gaming.”
If you play shooters or fighting games for ranking points, you want the lowest and steadiest ping you can get. Cable and fiber almost always win that contest. If you play casual games, strategy titles or a lot of co-op, fixed wireless is often fine. The test is easy to run in the trial window: play your game at night, at peak hours, for several evenings, and watch the ping graph. If it spikes and your match quality suffers, you have your answer.
Content creators should be especially careful. Uploading a 20-minute 4K video can take much longer at 18 Mbps than at a fiber connection’s symmetric speed. Plan your uploads for off-peak hours, or consider a cable or fiber plan if uploading is your job.
T-Mobile says its Home and Small Business plans work only with select T-Mobile gateways, and it manages the Home Internet gateway through its app. In a T-Mobile community thread we read, users said the standard home gateway does not support bridge mode, and those replies were from users, not T-Mobile staff, so treat them as unverified. A user in the same thread said T-Mobile’s small-business gateway can pass an IP through and offer a static address for an extra fee, but eligibility, price and data terms were not confirmed, so ask T-Mobile directly before planning around it.
In practice, that means a few things might not work the way they do on cable: advanced firewall rules, port forwarding to a home server, a self-hosted game server or a mesh network that wants to be the only router. Many security-camera systems that upload to a cloud service work fine, since they only need outbound connections. Systems you want to reach from outside your home are a different story.
The honest advice is to test the specific thing you care about during the trial, not after. If you rely on remote access to a home device, a business plan or a different provider might fit better.
Home Internet is approved for use only at your activation address, and T-Mobile’s fine print is explicit that service is restricted away from that address. Plugging it in at a friend’s house or a new apartment without updating your address may get the service restricted.
So treat a move as a new eligibility check. About two to three weeks before the move, enter your new address, with unit number, in T-Mobile’s eligibility tool. If it qualifies, update your service address through your account or support, and ask whether your plan, price and any promotion carry over. If it does not, you will need a different provider for the new place, and you will need to cancel and return the gateway on time. The up-to-$370 charge for a gateway that is not returned is the expensive mistake in this scenario.
If you are between homes for a few weeks, a portable plan or your phone’s hotspot may bridge the gap. That is where the AWAY plan, covered below, is meant to help, with the caveat that it is not designed to sit in one place indefinitely.
T-Mobile sells a Home Internet Backup plan for this. Tech coverage in late March described the plan as dropping from $30 to $20 a month, or $10 with a T-Mobile voice line, and shifting from a 130 GB data allowance to 100 hours of use per month, with unused hours not carrying over and three free 100-hour passes for longer outages. The same report said automatic switching to the backup connection was rolling out so you would not have to reconnect devices by hand.
It is a good fit for people who work from home and cannot afford an outage, or for anyone who has been burned by a multi-day cable failure. The gateway still needs power, so a local blackout takes it down with everything else unless you have a battery or a small inverter. And the backup tier, like the rest, depends on the same cell signal. Confirm current price, hours and eligibility with T-Mobile before you buy, since this plan changed price and structure this year.
The regular Home plans are tied to one address, so for travel T-Mobile offers AWAY, which its page describes as working at multiple locations on T-Mobile’s network, not meant for extended use in one place, with no off-net roaming. A June review put it at $110 a month for a 200 GB plan and $160 for unlimited with AutoPay, though T-Mobile’s own page was hard to parse on those figures, so check the checkout. The reviewer found setup took about ten minutes in the T-Life app, that cancellation required a phone call, and that real speeds on clear days ran roughly 150 to 300 Mbps, dropping to about 20 Mbps in a storm.
That reviewer’s verdict is worth repeating: it suits families traveling together and full-time nomads, and costs too much for short trips. The gateway also depends on cell coverage, so if your phone has no signal, the gateway likely has none either. For a second home you use a few weekends a year, the pause fee the same review mentions, $10 a month, may beat paying full price, but ask T-Mobile first.
Rural homes are where fixed wireless can be a lifeline, and where results vary the most. Ookla reported that rural users across all three carriers have lower median download speeds and higher latency than urban ones, with urban users seeing latency 7 to 13 milliseconds lower. The Utah cabin test, far from the nearest tower, still delivered usable video calls and a peak around 150 Mbps, with no outages over several weeks.
Placement is your best tool. The reviewer’s gateway took about five minutes to set up, so moving it is easy. Try a window facing the tower, a higher floor, and a spot away from metal, mirrors and thick masonry. Test at different times of day. If the app shows a weak signal, consider whether a different spot in the house, rather than a different provider, fixes the problem. And remember the trial: if the signal is genuinely poor, send it back within the 15 days and look at satellite or another provider.
The rules differ for the first two weeks and for later. T-Mobile’s page says you can cancel within 15 days of activation and then submit a redemption within 30 days of cancelling. The refund comes as a one-time bill credit that can take two bill cycles. It is limited to one per account, and you must return the gateway on time. After 15 days, there is no annual contract and the label lists a $0 early termination fee, but the gateway return rule still applies, and the one-time $35 device connection charge is not refunded by any rule we found.
A June review of the AWAY plan noted that cancellation required a phone call, not an online click, and the same is worth assuming for the home plans. Call 5G Home Internet Tech Support at 1-844-275-9310 or customer service at 611 from a T-Mobile phone or 1-800-937-8997, and ask for a confirmation of the cancellation and the gateway return instructions in writing. Keep the box and packing material until the return is confirmed.
If you were promised a rebate, such as the virtual prepaid Mastercard offers T-Mobile lists for new Home Internet lines, read the fine print before you cancel. Those offers have a 30-day registration window and the cards expire after six months, and T-Mobile’s bill credits stop if you cancel lines or change plans.
Real-World Speed: What the Data Says and What Your House Will Do
Speed claims in this category come in three flavors: what the company says is typical, what independent measurement says, and what a reviewer saw at one location. They rarely agree, and none of them is your result. T-Mobile’s plan page says typical downloads on Amplified and All-In run 170 to 498 Mbps, uploads 12 to 55 Mbps and latency 16 to 28 milliseconds. Ookla’s Speedtest Intelligence data for the second quarter put T-Mobile’s median fixed wireless download at 222.72 Mbps, upload at 18.12 Mbps and multi-server latency at 46 milliseconds. Those were the best medians of the three big carriers, ahead of AT&T at 160.43 Mbps and Verizon at 126.53 Mbps.
Two details in that data deserve attention. First, T-Mobile’s median download fell about 7 percent from the first quarter (239.50 to 222.72 Mbps), its upload fell about 21.5 percent, and latency rose by one millisecond. Ookla describes adoption shifting from rural to urban areas, with combined fixed wireless connections for the three carriers passing 17 million in the first quarter, about 13.7 percent of U.S. home broadband subscriptions, and about 70 percent of second-quarter fixed wireless test samples coming from urban users. More subscribers on the same towers can mean more congestion. Second, those numbers are medians. Half of the tests were slower than 223 Mbps. If your address sits behind a hill, inside thick walls or at the edge of a cell, you will be on the slow side.
The practical question is which of the five forces in the picture below you can change. Signal placement is the cheapest. Moving a gateway from an interior hallway to a window sill can matter more than any plan upgrade. The others, such as tower congestion, you cannot influence at all, which is why a test at your own address across several evenings is the only measurement worth trusting.
Ookla Speedtest Intelligence medians. Test samples show a direction, not your result.
A summary of the factors T-Mobile’s terms and independent reviews point to. Placement and device count are the ones in your hands.
| What you do | Typical need | Does fixed wireless fit? | Note |
|---|---|---|---|
| Browse, email, HD streaming | Under 25 Mbps per stream group | Usually yes | Even Rely’s ceiling is far above this |
| Several people streaming and working at once | Sustained 100+ Mbps | Often, with a good signal | Check peak-hour performance in the trial |
| Video calls and VPN | Low latency and steady upload | Usually, with caveats | Reviewer saw clear Zoom calls at 40–60 ms |
| Competitive online gaming | Low, steady ping | Risky | Cable or fiber tends to be steadier |
| Large uploads, streaming your own video | High, steady upload | Often thin | Median upload was about 18 Mbps in Ookla’s data |
| Self-hosting or remote access | Open ports or static IP | Limited on the standard gateway | Ask about business options |
We suggest running the same three checks every day for a week. At about 7 a.m., use the gateway app’s signal readout and run a speed test next to the gateway. At about 8 p.m., the busiest hour for most towers, repeat the test and also run your most demanding real activity: a video call, a game session or a long stream. Then run a speed test from the room where you will actually use the connection, since Wi-Fi loses speed through walls.
Write the numbers down. If evening results fall below what your household needs on three or more nights, that is your decision. If results are steady, you have your proof that this address works. Do this before you cancel the old service.
The Trial Window, Step by Step
The best protection a new customer has is T-Mobile’s 15-day money-back guarantee, and it is also the easiest to lose by accident. The plan page says you must cancel within 15 days of Home Internet activation and submit a redemption within 30 days of cancelling. The refund arrives as a one-time bill credit, and it may take two bill cycles to appear. It is limited to one per account, and it requires you to return the gateway on time. Notice what that sequence implies. The clock starts at activation, not delivery. A gateway that arrives in two days but sits in the box for a week has a shorter trial than you think.
Setup itself is gentle. T-Mobile advertises free two-day shipping and a self-install that takes about 15 minutes. A June review of the Amplified plan clocked about five minutes from login to browsing. Because the clock is running, we would plug it in as soon as the box arrives, even if you do not plan to switch right away, and spend the first evenings testing rather than configuring.
Summarized from the terms on T-Mobile’s plan page. Read the current terms at checkout, since they can change.
A practical checklist. Nothing here is required by T-Mobile; it is how we would protect the refund.
The common mistakes are simple. They wait until day 14 to test seriously. They cancel but never file the redemption. They return the gateway late, or return it without confirmation. They cancel an old provider too early and then need the new service to work. Or they take a rebate card, cancel and forget that the offers carry their own conditions. Put the cancel-by date in your calendar the day the gateway is activated, and ask for the return confirmation in writing.
Backup, AWAY and Fiber: The Other Things T-Mobile Sells
The home plans are only part of the range. T-Mobile also sells a Backup plan for outages, an AWAY plan for travel, business internet and, where it has built it, a separate fiber service with its own sales and support lines. The contact page lists a fiber sales number and a fiber tech support number that are different from the 5G ones, which tells you the teams are separate. If you have both options at your address, compare them on their own merits. A fiber line, where available, is a different product with different speeds, pricing and a different support path.
Prices for Backup and AWAY come from recent reviews and reports and may change. Confirm them on T-Mobile’s site.
| Product | Reported price | Best for | Watch for |
|---|---|---|---|
| Home Internet (Rely, Amplified, All-In) | $35–$70 with AutoPay | A primary connection at one address | Activation address only; gateway required |
| Home Internet Backup | $20 a month, $10 with a voice line (March report) | Keeping work going when the main line fails | Reported 100 hours a month; needs power |
| AWAY | About $110 (200 GB) to $160 (unlimited) with AutoPay (June review) | RVs, travel and second homes | Not for extended use in one place; slower at the edge of coverage |
| Business internet | Ask T-Mobile | Small offices that need more control | Users report extra features but pricing was not confirmed |
How It Stacks Up Against Verizon and AT&T
The fair comparison is with the other two big carriers’ fixed wireless products, and the best independent evidence we found is Ookla’s second-quarter data. T-Mobile led on download, upload and latency. AT&T’s Internet Air came second on download and Verizon’s 5G Home third, and the gap between T-Mobile and AT&T narrowed from about 72 Mbps in the first quarter to about 62 Mbps in the second. Prices and features for the rivals are harder to pin down, because each carrier changes offers often and we did not verify their official plan pages. The third-party summary we read, last updated at the start of September, listed AT&T Internet Air around $60 standalone and Verizon 5G Home from about $50 to $60, with both month-to-month. Verizon was described as offering a three-year price guarantee on its base plan and five years on its Plus tier, with AT&T showing no formal multi-year lock. Treat those as leads to confirm, not as facts to quote.
Against cable and fiber, the trade is different. Fixed wireless gives you simple setup, no installer and a predictable monthly price. Cable and fiber usually give you steadier latency, better upload speeds and the freedom to use your own router. If one of those is available at your address at a similar price, ask which problem matters more to you.
| Measure | T-Mobile | AT&T | Verizon |
|---|---|---|---|
| Median download (Ookla, Q2) | 222.72 Mbps | 160.43 Mbps | 126.53 Mbps |
| Median upload (Ookla, Q2) | 18.12 Mbps | 10.06 Mbps | 12.20 Mbps |
| Multi-server latency (Ookla, Q2) | 46 ms | 69 ms | 53 ms |
| Q1 to Q2 download change | Down from 239.50 | Down from 167.34 | Down from 143.64 |
| Listed price, per a third-party summary | $50–$70 home-only with AutoPay (T-Mobile’s page) | About $60 standalone | About $50–$60 for the base plan |
Who to Call, and When
T-Mobile’s contact page lists separate lines for sales and for tech support, and using the right one saves a transfer. These are the numbers and hours it published when we opened it. Hours and numbers change, so confirm them in the T-Life app if a call fails.
| Need | Contact | Hours or note | Use it for |
|---|---|---|---|
| New 5G Home Internet service | 1-833-983-3596 | Sales line | Plan questions, ordering |
| 5G Home Internet tech support | 1-844-275-9310 | Listed on T-Mobile’s contact page | Gateway, signal, outages |
| Customer service, billing | 611 from a T-Mobile phone, or 1-800-937-8997 | Daily, 4 a.m. to 9 p.m. Pacific | Account changes, cancellation, billing |
| T-Life app | In the app | 24/7 support; live chat 4 a.m. to midnight Pacific | Chat, plan changes |
| Fiber sales / tech support | 1-844-931-1830 / 1-844-783-4237 | Separate from 5G lines | If fiber is built at your address |
| Relay service | 711 | TTY and relay | Accessible calling |
| Written complaints | T-Mobile Customer Relations, PO Box 37380, Albuquerque, NM 87176-7380 | Do not send payments here | Escalation paper trail |
If support gives you an answer that does not hold up, write down the date, time, name or ID of the agent and what they promised. Ask for the promise by text or email through the T-Life app. If it is a billing dispute, mention the Broadband Facts label, which spells out the price and fees you were shown. If the problem remains, send a short letter to Customer Relations at the address above, and consider filing a complaint with the Federal Communications Commission or your state attorney general’s consumer office. A paper trail changes how a case is treated.
Problems People Hit, and How to Fix Them
Start with the one that sounds like yours.
This is the classic fixed wireless pattern, and it usually points to tower congestion, not a broken gateway. The plan page states that speeds may drop during congestion, and Ookla’s second-quarter results suggest overall medians slipped from the first quarter. First, restart the gateway and check the signal readout in the app. Second, move the gateway to a window or an upper floor and test again. Third, count how many devices are connected, because a reviewer saw lag at seven. If the slowdown persists at the same hours for days, report it to tech support with your logged test results, and use the trial window if you still have it.
Try a different spot before you blame the service. Windows facing the tower, higher floors and open areas beat basements and interior rooms. Keep the gateway away from metal objects, mirrors and thick masonry. If you have a mesh extender, ask whether it fits your plan, since All-In includes one on request. If nothing helps, the honest answer is that your address may not suit fixed wireless, and the trial exists for that reason.
Compare the bill line by line with what you saved at checkout. The usual differences are the $2.60 monthly recovery fee, government taxes and fees that T-Mobile puts around 3 to 12 percent, the $10 per line penalty if AutoPay is not set up with a bank account or debit card, and a voice-line discount that did not appear on the first bill. T-Mobile’s page says the AutoPay discount may not show on the first bill and that credits can take up to two bill cycles. If the difference is more than that, call and cite your screenshot.
Some apps and services behave differently behind a carrier-managed gateway, particularly those that need inbound connections, open ports or a fixed IP. Before you call, restart the gateway, update the app, and check whether the service has a cloud or relay option. Because the standard gateway is managed through T-Mobile’s app and reportedly lacks bridge mode, an alternative may be another plan or provider. Raise the specific app by name with tech support so the issue is on record.
You can still leave. There is no annual contract, and the label lists a $0 early termination fee. What you cannot count on is a refund of the monthly charges or of the $35 connection charge. Call customer service, cancel, and return the gateway, since the up-to-$370 charge for equipment that is not returned is the one expensive mistake. Ask for the instructions and a confirmation number, and keep your shipping receipt.
This guide is general information, not legal, financial or professional advice, and it is independent of T-Mobile. Prices, speeds, terms and contact details come from T-Mobile’s own pages and from the reports and reviews cited below as we opened them on October 16, 2026, and they change often. Confirm the final price, terms and trial conditions at checkout. Speed figures are medians from Ookla Speedtest Intelligence and one reviewer’s tests at specific locations, so they are not guarantees for your address. Details about the Rely speed cap, the AWAY plan prices and the Backup plan changes come from trade coverage and a June review and may differ from T-Mobile’s current page. Statements about bridge mode and business-plan features come from user posts and are unverified. Third-party summaries of Verizon and AT&T pricing are leads, not official figures. The reviewer named on this page is an editorial role.
Key sources: T-Mobile (plan, terms, Broadband Facts and contact pages) · Ookla Speedtest Intelligence via industry coverage · Tech Times (June coverage of the Rely cap) · SatelliteInternet.com reviews (June) · Droid Life (March report on Backup) · BroadbandNow listings.