Comcast · Xfinity · Store Hours · Plans · Equipment Returns · Bill Help
Whether you need to return equipment, swap a router, sort out a billing issue, or just figure out which internet plan makes sense for your home — this guide covers every reason people visit an Xfinity store, what you can resolve without leaving home, and what actually requires the trip.
📍 Find an Xfinity Store Near You
Tap a button to pull up Xfinity or Comcast locations on the map near your current location. Xfinity stores are the retail brand — all Comcast-owned, same service.
💡 Comcast and Xfinity — The Same Company, Different Names
Comcast is the corporate name. Xfinity is the brand used for all residential services — internet, TV, phone, mobile, and home security. Every Xfinity store is a Comcast store, and vice versa. The name on the door may say either one depending on when the location was built or signage was last updated. Searching for either term will find the same stores. The Xfinity brand has been used since 2010 for all consumer-facing products, though you’ll still see “Comcast” appear on your bill, your bank statement, and at many service centers. When someone asks how to contact Comcast directly, the answer is: through the Xfinity website, the Xfinity app, or by calling 1-800-XFINITY (1-800-934-6489).
📋 Key Questions — Answered Directly
These are the questions people search most about Xfinity stores — covering hours, what you can actually do in person versus online, the difference between Comcast and Xfinity, and how to navigate the billing issues that catch people off guard.
-
1
What are Xfinity store hours? Most Xfinity stores: Monday–Saturday 9 a.m.–7 p.m. · Sunday 11 a.m.–5 p.m. · Holiday hours vary · Always confirm your specific store before making the driveXfinity store hours are not perfectly standardized across all locations — hours can vary by region, mall locations may follow mall hours, and some locations have reduced Sunday hours or shorter weekday schedules. The most reliable way to confirm: go to xfinity.com/local-xfinity-store and enter your zip code, then click your nearest location for confirmed current hours. Alternatively, call the store directly using the number shown in the locator. Holiday hours change at the last minute and are not always updated online in advance. If you’re visiting specifically to return equipment, know that UPS Store drop-offs for Xfinity returns operate during UPS hours — often longer than Xfinity’s own retail hours — which can be more convenient, especially on weekends.
-
2
Does it matter which Xfinity store I go to? No — any Xfinity store can access your account, process equipment returns, help with billing, and set up new service · Your account is tied to you, not a location · Going to any open store is fineXfinity stores all connect to the same system, so a representative at a store 30 miles away has access to the exact same account information as your nearest location. There is no “home store” you need to visit. The only exception worth knowing: if you need a specific piece of equipment that a store may be out of stock on, calling ahead confirms availability. Equipment exchanges — swapping a broken router for a working one, for example — are handled at any store. For equipment returns specifically, you can also use any authorized UPS Store instead of an Xfinity store, which is often faster since UPS Stores tend to have shorter lines.
-
3
Can I return Xfinity equipment at a UPS Store? Yes — any participating UPS Store accepts Xfinity equipment returns at no charge · No box or shipping label needed · They package it and ship it for you · Always get a receipt · Return within 10 days of canceling or swapping service to avoid feesReturning equipment via a UPS Store is Xfinity’s officially supported option and often faster than waiting in line at an Xfinity store. Walk into any participating UPS Store with your equipment — the modem, router, remote controls, set-top boxes, power cords — tell the associate it’s a return to Comcast/Xfinity, and they’ll handle packaging and shipping at no cost to you. No label needed, no box needed. The one step most people skip: ask for a physical receipt and keep it. Equipment returns can take up to 14 days to appear on your account, and if there’s ever a question about whether you returned something, the receipt is your proof. Unreturned equipment fees can reach $140 per device, so the receipt is important. Note: if your Xfinity account is already closed, the online return system won’t work — you’ll need to go in person to either an Xfinity store or a UPS Store rather than shipping it yourself.
-
4
Why did my Xfinity bill go up? Most common reasons: promotional rate expired after 12 months · Broadcast TV Fee increase · Regional Sports Network Fee increase · StreamSaver price went up in late 2025 · TV package restructuring added fees not previously itemizedThe bill increase people notice most often comes at the end of a promotional pricing period — Xfinity historically locked in a lower rate for 12 months, then reverted to standard pricing. The new 5-Year Price Guarantee is designed to address this, but only applies to customers on the new pricing structure; those on older 2023 or 2024 promotional plans are still subject to the old rules. A separate and ongoing source of bill increases is the Broadcast TV Fee, which Comcast passes through to customers and which has climbed to over $40 per month in some markets. This fee appears as a line item and is technically separate from your TV package price — so a “$105/month TV package” can end up costing significantly more when the broadcast fee, regional sports fee, and equipment rentals are added. The one available savings lever: enroll in autopay using a bank account (not a credit card) and paperless billing, which saves $10/month on most plans. It’s applied automatically after enrollment through your Xfinity account.
-
5
What are Xfinity’s current internet plan prices? Plans start at $55/month (5-Year Price Guarantee, includes gateway and unlimited data) · Speeds range from 300 Mbps to 2 Gbps+ depending on location · No annual contract required on new plans · Autopay with bank account required for advertised rate · Taxes and fees are extraXfinity rolled out a simplified four-tier national pricing structure with the 5-Year Price Guarantee as its core offer. The entry plan starts at $55/month for 300 Mbps, which is more than adequate for streaming, video calls, and basic home use. Higher tiers climb through 500 Mbps, 1 Gbps, and 2 Gbps. Every 5-Year plan now includes the Xfinity WiFi Gateway (previously a $15/month rental) and unlimited data (previously an add-on). The catch that the advertised prices leave small: the $55 figure requires autopay via bank account and paperless billing — credit card autopay doesn’t qualify, and not being enrolled reduces the monthly total by $10. Taxes and regulatory fees are also not included. An important planning note: the 5-Year Price Guarantee locks in your base rate, but if you add TV service, the broadcast and sports fees attached to the TV package are explicitly not covered by the price guarantee and can still increase. Availability and exact pricing vary by address — enter your address at xfinity.com to see your specific options.
-
6
How do I contact Xfinity without waiting on hold? Fastest options: Xfinity app (account management, tech support, bill pay — no hold) · xfinity.com chat · Text “XFINITY” to 266278 · Call 1-800-934-6489 (hold times vary) · In-person at any store · The app resolves most common issues faster than callingThe single best change Xfinity made in recent years is that their app now handles most of what previously required a phone call — restarting your modem remotely, scheduling a technician, viewing and paying your bill, troubleshooting an outage in your area, and managing your plan. Download the Xfinity app (free, available for iPhone and Android), sign in with your Xfinity ID and password, and most issues resolve without ever waiting on hold. For billing disputes or plan changes that you want on record in writing, the online chat at xfinity.com is also a good option — you can save the chat transcript. For issues that genuinely require a person — account disputes, service cancellations, or equipment problems that the app can’t resolve — going to a store in person typically gets faster resolution than calling, because store representatives have direct system access and can process changes immediately.
-
7
How do I get a lower price on my Xfinity bill? Call or chat retention and ask for “current promotions for existing customers” · Compare what new customer rates are in your area first · Enroll in autopay + paperless billing to save $10/month · Consider dropping the TV package and using streaming instead · Ask about the 5-Year Price Guarantee to lock in your rateXfinity’s pricing rewards new customers more than long-term ones, which means the most effective tactic for reducing your bill is to call the retention department and mention that you’re considering canceling or switching. The representative has access to promotions not visible on the website. Before calling, check what Xfinity is currently offering new customers in your area by visiting xfinity.com from an incognito browser window — this gives you a real comparison point. The $10/month autopay discount requires a bank account, not a credit card, and paperless billing enrollment. Returning your rented Xfinity equipment and purchasing your own compatible modem (a one-time cost of $80–$150) eliminates the monthly equipment rental fee permanently. If you currently pay for a full cable TV package, running the numbers on dropping it and switching to a streaming service almost always reveals meaningful savings — the gap between cable TV bundles and streaming options has widened considerably.
-
8
What is Xfinity International Support and how do I reach it? Xfinity’s international support handles account issues for customers traveling abroad or calling from outside the U.S. · Primary number: 1-877-952-0333 (international) · Also available through the Xfinity app globally · Xfinity Mobile plans include international options that can be managed through the appIf you need to contact Xfinity from outside the United States — whether you’re traveling or temporarily abroad — the standard 1-800 numbers may not work from international lines. Xfinity’s international contact number is 1-877-952-0333 and can be dialed from most countries. The more practical option for most travelers: the Xfinity app works from anywhere with a data connection and handles the majority of account issues without a phone call. For Xfinity Mobile customers specifically, international data and calling options can be added directly through the app before or during travel. If your concern is about Xfinity service at a U.S. address while you’re away — managing autopay, billing, or equipment at home — the app and xfinity.com handle all of this without needing to call at all.
💰 Xfinity Internet Plans — What They Cost & What’s Included
Pricing shown reflects the current 5-Year Price Guarantee structure. Autopay with a bank account and paperless billing are required for the advertised rate. Taxes and fees not included. Availability and exact speeds vary by address.
| Plan | Monthly Price | Download Speed | What’s Included |
|---|---|---|---|
| Connect | $55/mo | 300 Mbps | Gateway, unlimited data, 1-yr Xfinity Mobile line |
| Connect More | $65/mo | 500 Mbps | Gateway, unlimited data, 1-yr Xfinity Mobile line |
| Fast Popular | $75/mo | 800 Mbps | Gateway, unlimited data, 1-yr Xfinity Mobile line |
| Superfast | $85/mo | 1.2 Gbps | Gateway, unlimited data, 1-yr Xfinity Mobile line |
| Gigabit x2 | $100/mo | 2 Gbps | Gateway, unlimited data, 1-yr Xfinity Mobile line |
| NOW Internet No Contract | ~$30/mo | 100 Mbps | Prepaid, flat rate, no credit check, no equipment rental |
| TV Core (basic cable) | $65/mo | — | 10+ channels · Broadcast TV Fee extra |
| TV Plus | $105/mo | — | 125+ channels · Broadcast TV Fee extra |
| TV Premium | $135/mo | — | 185+ channels · Broadcast TV Fee extra |
⚠️ The Broadcast TV Fee Is Not Included in the Prices Above
TV plan prices are the base rate only. Xfinity’s Broadcast TV Fee has exceeded $40/month in some markets and is not covered by any price guarantee. When comparing TV plans, add the current Broadcast TV Fee shown on xfinity.com for your address to get your real monthly cost. This fee alone is why many customers find that a cable TV bundle costs $40–$60 more per month than the base plan price suggests.
🔍 Your Situation — What to Do
I need to return my Xfinity equipment — what’s the fastest way?
EQUIPMENT RETURN
The fastest and most documented way to return equipment is in person — either at an Xfinity Store or at any UPS Store that accepts Xfinity returns. At an Xfinity Store, the device is removed from your account immediately and you get a receipt on the spot. At a UPS Store, bring the equipment with no box or label required, tell them it’s a return to Comcast, and they handle packaging and shipping at no cost. Either way, ask for a physical receipt and photograph it. Equipment returns can take up to 14 days to appear on your account, and unreturned equipment fees can run $140 per device. The UPS Store button at the top of this page opens a map to UPS locations near you. For customers whose accounts are already closed: you cannot generate an online return label once the account is deactivated, so an in-person drop-off at either an Xfinity Store or UPS Store is your only option. Return all components — power cord, remote controls, cables, and the device itself. If any piece is missing, you may be charged for it separately.
🏪 Xfinity Store: account updated same day, receipt issued
📦 UPS Store: no box/label needed, free, faster lines
Always get a receipt — photo it for your records
Return within 10 days to avoid $140/device fee
My bill jumped and I don’t understand why — what happened?
BILLING · PRICE INCREASE
Two things are most likely responsible: your promotional rate ended, or Xfinity raised its Broadcast TV Fee. If you signed up 12–18 months ago on a promotional rate, that rate may have expired and your account reverted to standard pricing. Log into xfinity.com and go to Account → Billing → Current Plan to see your current rate versus what you were paying before. For TV customers, check whether the Broadcast TV Fee line item increased — this fee is separate from your package price, is not covered by any price guarantee, and has been rising consistently in many markets. What you can do about it: call the retention number (1-800-934-6489) and tell them your current rate feels too high given what you’re seeing for new customer pricing. Use the phrase “current promotions for existing customers” and ask if you qualify for any. Alternatively, ask a store representative — in-person conversations with retention goals often result in bill reductions that phone calls don’t. Enrolling in autopay via bank account and paperless billing saves $10/month and can be done instantly in the Xfinity app if you haven’t already.
Check Account → Billing for the specific reason
Promo expiry or Broadcast TV Fee increase — most common causes
Call retention: ask for “existing customer promotions”
💰 Autopay + paperless: saves $10/mo instantly
I want to sign up for new Xfinity service — should I go to a store or do it online?
NEW SERVICE · SIGNUP
For most people, signing up online at xfinity.com gives access to the same — and sometimes better — promotions than walking into a store. The website shows real-time pricing for your specific address, including any limited-time new customer offers. One advantage of going in person: store representatives sometimes have access to localized promotions or bundle deals not visible online, particularly for TV and mobile combinations. If you have complex questions about what’s available at your address, what equipment you’ll receive, or how the installation process works, a store visit lets you get answers before committing. What to know before signing up either way: always check the full monthly cost including taxes, the Broadcast TV Fee if you’re adding TV, and equipment rental fees. The advertised internet price requires autopay via bank account and paperless billing — confirm this at signup so you actually receive the rate shown. Same-day WiFi delivery is now available in some cities, meaning equipment can arrive within hours of ordering online — check xfinity.com to see if this is available at your address.
🌐 Online: enter address at xfinity.com for your exact pricing
In store: ask about bundle promotions not shown online
Bank autopay + paperless required for advertised rate
Same-day delivery available in select cities — check first
My internet is slow or keeps cutting out — do I need to go to a store?
TECH SUPPORT · OUTAGE
For most connectivity issues, a store visit is not needed — the Xfinity app and the online account portal resolve the majority of problems faster than waiting in a store line. Open the Xfinity app, tap “Internet,” and then “Troubleshoot.” The app can restart your modem remotely, check for outages in your neighborhood, run a diagnostic on your connection, and schedule a technician if needed — all without a phone call. If there’s a known outage in your area, the app shows an estimated restoration time. Before doing anything else, check the Xfinity Status Center (xfinity.com/support/status) to see whether a neighborhood outage is the cause — there’s no point restarting equipment or calling support if the issue is on Xfinity’s network, not yours. When the app can’t resolve the issue, it schedules a technician appointment, often within 24–48 hours. If you genuinely need to exchange a faulty router or modem for a replacement unit, that does require a store visit or a technician swap — and it’s the most common reason the trip is actually worth making.
📱 Xfinity app: restart modem, check outages, schedule tech
🔴 Check outage map first: xfinity.com/support/status
Equipment swap: the one time an in-store visit is worth it
Tech appointments: schedule in app, often next-day
I want to cancel Xfinity — what’s the process and will I be charged?
CANCELLATION · LEAVING XFINITY
Canceling Xfinity can be done by phone, online chat, or in person at a store — but calling or going in person tends to be the most efficient because retention representatives can process the cancellation directly and confirm the date. Call 1-800-934-6489 and say you want to cancel service. Expect a brief retention offer — you are under no obligation to accept it, but it’s worth hearing if you’re price-sensitive and your current rate is the issue. Confirm the exact last day of service and get a confirmation number. Critical step: return all rented equipment within 10 days of your service end date to avoid unreturned equipment fees. Use either an Xfinity Store or a UPS Store, get a receipt, and photograph it. If you have a term contract, check whether an early termination fee applies — most newer Xfinity plans are month-to-month with no ETF, but older contracts may have fees. For customers on the 5-Year Price Guarantee plan specifically: the plan has no annual contract and no cancellation penalty — you can leave at any time without a fee.
📞 Cancel by phone: 1-800-934-6489 — get a confirmation number
Return all equipment within 10 days — keep the receipt
5-Year Price Guarantee plans: no cancellation fee
Check for ETF if you’re on an older 2023/2024 contract
🔑 Quick Reference — Xfinity Contacts & Links
🌐 Check plans at your address: xfinity.com
🏪 Find store hours: xfinity.com/local-xfinity-store
📞 Customer service: 1-800-XFINITY (1-800-934-6489)
🌍 International support: 1-877-952-0333
📦 Equipment returns: xfinity.com/returns
📱 Download Xfinity app: App Store or Google Play
💬 Chat with support: xfinity.com (chat icon)
📡 Outage check: xfinity.com/support/status
💰 Bill management: xfinity.com → My Account → Billing
📺 StreamSaver info: xfinity.com/streamsaver
✅ 5 Quick Wins for Xfinity Customers
- Save $10/month today: Enroll in autopay with your bank account (not a credit card) and paperless billing through xfinity.com or the Xfinity app. The discount applies to your next billing cycle.
- Fix most internet problems yourself: Open the Xfinity app, tap “Internet,” then “Troubleshoot.” This resolves roughly 70% of connectivity complaints without a store visit or phone call.
- Check for outages before anything else: Visit xfinity.com/support/status or open the app before restarting equipment, calling, or driving to a store. If there’s a local outage, it’s on Xfinity’s end — nothing you do will fix it faster.
- Return equipment the right way: Use an Xfinity Store or an authorized UPS Store — no box or label needed at UPS. Always get a receipt and photograph it. Equipment fees of $140 per device apply if returns aren’t logged correctly.
- Ask about the 5-Year Price Guarantee: If you’re on an older plan, ask a store representative or call retention to discuss switching to the new pricing structure. It locks in your base rate for five years with no annual contract and no cancellation penalty.
Xfinity plan prices, store hours, and promotional offers are set by Comcast and change frequently. Prices shown reflect published national rates and may vary by address. Taxes and fees are not included in advertised prices. Always confirm current pricing at xfinity.com before making changes to your service. This page has no affiliation with Comcast or Xfinity.