How to Cancel Planet Fitness Membership

All three methods below are accepted by Planet Fitness. Which one is available to you depends on your home club’s location and your membership type — and which one is smartest depends on how much proof you want that the cancellation actually happened. Phone and email requests are not accepted anywhere.

Most cancellation frustration comes down to a handful of recurring questions: deadlines, fees, refunds, and proof. Each one below is answered directly, in plain language, so you know exactly where you stand before you act.

• 1
  Can I cancel Planet Fitness online? Sometimes — depends on your home club’s state · Required by law in California, New York & New Jersey · Log in at planetfitness.com and look under account management · No cancel button = your club requires in-person or mail

  Planet Fitness lists the online member portal as one of its official cancellation channels, but whether the option actually appears for you depends on where your home club is located. State laws in California, New York, and New Jersey require gyms to let members cancel the same way they signed up, so members with home clubs in those states reliably see an online option. Elsewhere, it varies club by club because Planet Fitness operates as a franchise — each owner follows their state’s rules. The way to find out takes two minutes: go to planetfitness.com, click My Account, log in with the email on your membership, and open the membership management section. If a cancellation option exists for your account, it will be there. If it isn’t, no amount of searching the app will create one — go in person or send a certified letter instead. One important note: the mobile app is mainly for check-ins and crowd meters; even members who can cancel online usually need the full website portal, not the app.
• 2
  What are the exact deadlines to avoid being charged again? Monthly dues bill on the 17th — request must be received by the 10th · Annual fee — request must be received by the 25th of the month BEFORE your fee date · Billing changes can take up to 7 business days

  There are two separate clocks running on your account, and missing either one costs money. First, the monthly clock: dues are drafted on the 17th of each month, and your home club must receive your cancellation request by the 10th to stop that draft. “Received” is the key word — a letter postmarked on the 9th that arrives on the 12th misses the deadline. Second, the annual clock: the yearly fee (typically $49, $39 at some locations) bills on a date set by your join date, and stopping it requires your request to reach the club by the 25th of the month before that date. So if your annual fee bills in August, your cancellation needs to arrive by July 25. Because billing changes can take up to seven business days to process, the practical advice is simple: never cut it close. Submit your cancellation in the first few days of the month, get written confirmation, and you remove all the timing risk at once. Your annual fee date is printed in your membership agreement and visible in the member portal — look it up before you decide when to cancel.
• 3
  Is there a cancellation fee? No-commitment memberships: $0 to cancel, anytime · 12-month commitment plans canceled early: $58 buyout fee · Unpaid past dues must be settled before cancellation is finalized

  Whether you owe anything depends entirely on which type of membership you signed. Month-to-month, no-commitment memberships — which many Classic plans are — cancel free at any time. But plenty of Planet Fitness sign-up promotions, especially discounted Black Card offers, come with a 12-month minimum term buried in the agreement. End one of those before the term is up and a $58 buyout fee applies. Two more money details matter here. If your account has unpaid back dues — say a card expired and a couple of payments bounced — the club will require those to be settled before the cancellation goes through, and an account left in limbo can keep accruing charges. And whichever plan you have, fees already charged are treated as final: Planet Fitness generally does not refund monthly dues or annual fees once the money has been drafted, which is exactly why the deadlines in the previous answer matter so much. Before canceling, pull out your original agreement (or ask the front desk to look up your account) and confirm three things: commitment term, annual fee date, and account balance.
• 4
  How do I write the cancellation letter? Include: full name, address, phone, email, membership or key tag number, date, your signature, and a direct request to cancel · Send certified mail with return receipt · Address it to your home club, not headquarters

  The letter doesn’t need to be fancy — it needs to be complete and provable. Write a few short lines: who you are (full name exactly as it appears on the membership), your address, phone number, the email on the account, your membership number or the number on your key tag, and one unambiguous sentence such as “I am requesting cancellation of my Planet Fitness membership effective immediately.” Date it and sign it by hand. Address the envelope to your home club’s street address — letters sent to corporate headquarters can stall or be forwarded too slowly to beat a billing deadline. At the post office, pay for certified mail with a return receipt. That receipt is the entire point: it gives you a dated, third-party record proving the club received your request before the deadline, which settles any later dispute about whether you canceled in time. If a week passes with no acknowledgment, call the club (calls are fine for checking status — just not for canceling) and confirm the letter was processed. Keep the receipt and any confirmation for at least a year.
• 5
  Planet Fitness keeps charging me after I canceled — what now? Step 1: Contact your home club with your proof of cancellation · Step 2: Dispute the charge with your bank or card issuer · Step 3: File complaints with your state attorney general and the FTC at reportfraud.ftc.gov

  If a charge lands after a properly submitted cancellation, escalate in order. Start with the home club directly — bring or reference your confirmation form, certified mail receipt, or portal confirmation, and ask them to reverse the charge and verify the account shows as canceled in their system. Most billing-after-cancellation cases are processing errors and get fixed at this step. If the club won’t fix it, contact your bank or credit card company and dispute the charge as unauthorized, providing your proof; note that many memberships draft from a checking account via electronic funds transfer, and banks can place a stop-payment on those drafts too. As a last step, file a complaint with your state attorney general’s consumer protection office and with the FTC at reportfraud.ftc.gov — regulators have been actively pursuing gym chains over cancellation and rebilling practices, and complaints are what trigger those cases. One caution: don’t make a stop-payment your first move while skipping the formal cancellation. An account that was never properly closed can be sent to collections for “unpaid” dues, which is a far bigger headache than the original charge.
• 6
  Can I pause or freeze my membership instead of canceling? Yes — most clubs allow a temporary freeze or hold · Commonly granted for medical reasons, injury, or extended travel · Arranged at your home club, not in the app · Ask whether dues and the annual fee pause too

  If your situation is temporary — surgery and recovery, a few months caring for a family member, a long trip, a seasonal move — a freeze can make more sense than a full cancellation, especially if you joined on a promotional rate you’d lose by quitting and rejoining. Freezes are handled at the home club rather than online, and policies vary by location because of the franchise structure: some clubs pause billing entirely for a set number of months, others charge a small holding amount, and medical freezes typically ask for a doctor’s note. Three questions to ask before agreeing to a freeze: How long can it last? Does monthly billing stop completely or continue at a reduced rate? And does the annual fee still bill during the freeze? That last one surprises people — at some clubs it does. Get the freeze terms in writing just as you would a cancellation. And if you’re on a 12-month commitment plan, ask whether frozen months extend the commitment term, because at many clubs they do.
• 7
  How do I confirm the cancellation actually went through? Get written confirmation the day you cancel · Watch your bank statement on the 17th of the next month · Keep proof for 12 months · A silent account is not the same as a closed account

  A surprising number of cancellation horror stories come down to one missing step: the member walked out (or mailed the letter) without anything in writing, and months later discovered the account was never closed. Treat the confirmation as part of the cancellation, not an optional extra. Canceling in person? Ask for a copy of the completed cancellation form or an email confirmation before you leave the desk, and note the name of the staff member who processed it. Canceling by mail? Your certified mail return receipt is half the proof; a follow-up call a week later confirming the account status is the other half. Canceling online? Screenshot the confirmation page and save the confirmation email. Then do the one check almost nobody does: look at your bank or card statement on and just after the 17th of the following month. No charge means you’re done. A charge means something failed in processing — and catching it in month one, with proof in hand, is a five-minute fix instead of a collections dispute a year later.
• 8
  Why is canceling a gym membership still this complicated? A federal rule requiring easy cancellation was struck down in court before taking effect · Regulators are still suing gyms over cancellation roadblocks · A growing list of states now require online cancellation — your rights depend on your state

  There’s a genuine answer to this beyond “gyms like recurring revenue.” A federal rule — widely known as click-to-cancel — would have required businesses nationwide to make canceling as easy as signing up. A federal appeals court vacated it on procedural grounds days before it took effect, so no national requirement currently exists. That left a patchwork: the FTC continues bringing enforcement cases against gym operators it accuses of burying cancellation options and training staff to deflect requests, and a number of states have passed their own laws requiring online cancellation for anything sold online. That patchwork is precisely why one Planet Fitness member can cancel from their couch in three clicks while another must drive to a specific building or pay for certified mail. Practical upshot: if your home club is in a state with an online-cancellation law, use the portal and be done in minutes. If it isn’t, don’t waste time hunting for a button that legally doesn’t have to exist — go straight to the in-person or certified-letter route, and keep proof of everything.

Use the buttons below to locate the nearest Planet Fitness, find a post office for sending your certified cancellation letter, or browse other gyms if you’re switching. Remember: only your home club can process an in-person cancellation — verify yours at planetfitness.com before driving anywhere.