Humana Medicare Advantage Plans for Seniors

Key Takeaways: Critical Answers for Seniors 📋

Question	Short Answer
What’s the real monthly cost?	💰 $14 average MA premium PLUS $185 Part B premium = $199+ total monthly
Are Humana plans highly rated?	📉 NO—Only 25% of members in 4+ star plans for 2025 (was 94% in 2024)
What’s customer service really like?	📞 Average hold 1 minute, but 80% dissatisfaction rating on complaints
Do I need referrals for specialists?	🏥 Depends—HMO plans YES, PPO plans usually NO
What’s the out-of-pocket maximum?	💵 Up to $9,350 for 2025 (but many plans set it lower)
Can I keep my current doctors?	⚠️ MAYBE—Must verify they’re in Humana’s network
What extra benefits are included?	✅ Most plans: dental, vision, hearing, Rx drugs, $0 PCP copays
What’s the main Humana contact number?	📞 800-457-4708 (Medicare members, 8 AM-8 PM M-F)

📞 The Complete Humana Contact Directory Seniors Actually Need (Save This List)

Before diving into plan details, here’s every phone number that matters. Customer service representatives often transfer you to wrong departments, so knowing these specific numbers saves hours of frustration.

Who to Contact	Phone Number	Hours	💡 When to Use
Medicare Members (Medical)	📞 800-457-4708	M-F 8 AM-8 PM ET	✅ Plan questions, claims, benefits
General Customer Service	📞 800-448-6262	M-F 8 AM-8 PM	🎯 If you don’t have member ID card
CenterWell Pharmacy (Maintenance Rx)	📞 800-379-0092	M-F 8 AM-11 PM, Sat 8 AM-6:30 PM	💊 Prescription refills, mail order
Specialty/Complex Medications	📞 800-486-2668	M-F 8 AM-11 PM	🩺 High-cost drugs, injectables
Over-the-Counter Benefits	📞 855-211-8370	Business hours	🛒 OTC catalog orders
Dental/Vision Plans	📞 877-877-1051	M-F 8 AM-8 PM	🦷 Separate from medical coverage
Sales/New Enrollment	📞 888-204-4062	Daily 8 AM-8 PM	📋 Joining a plan, comparing options
Report Fraud/Abuse	📞 800-614-4126	24/7 hotline	🚨 Suspected healthcare fraud
Ethics Helpline	📞 877-584-3539	24/7	⚖️ Corporate misconduct concerns
TTY (Hearing Impaired)	📞 711	Relay service	♿ Accessibility support

Critical Contact Insight: The number on the back of your Humana ID card is personalized to your specific plan type. If you lost your card, call 866-427-7478 to request a replacement. Average wait time is under 1 minute according to customer data, but expect the longest waits on Mondays and shortest on Sundays.

💔 The Star Ratings Disaster: What It Means for YOUR Benefits in 2025-2026

In October 2024, Humana received devastating news: their star ratings plummeted for 2025, with only 25% of members remaining in plans rated 4 stars or higher—down from 94% just one year prior. This isn’t just corporate drama. Star ratings directly determine:

How much bonus money Humana receives from Medicare to fund extra benefits

Whether your plan gets priority placement when seniors compare options

How much Humana can afford to pay out in rebates and supplemental benefits

Whether your specific plan will survive into 2026 and beyond

Star Rating	What It Means	Humana’s 2024 Status	Humana’s 2025 Status	Impact on You
5 Stars	⭐⭐⭐⭐⭐ Excellent quality	Very few Humana plans	Even fewer in 2025	💰 Best bonuses, most benefits
4-4.5 Stars	⭐⭐⭐⭐ Above average	94% of members	Only 25% now	✅ Still get quality bonuses
3.5 Stars	⭐⭐⭐½ Average	6% of members	Now 45% of members	⚠️ No quality bonuses
3 Stars or Below	⭐⭐⭐ Below average	Minimal	Growing percentage	🚫 No extra benefits funding

What caused this catastrophic drop? According to Healthcare Dive and Healthcare Finance News reports from October 2024, Humana attributes the ratings collapse to “narrowly missing higher industry cut points on a small number of measures.” Translation: CMS (Centers for Medicare & Medicaid Services) raised the bar for what constitutes a high-quality plan, and Humana couldn’t clear it.

But here’s what Humana isn’t advertising: their lawsuit against CMS reveals that much of the ratings drop came from three customer service phone calls. CMS uses “secret shoppers” who call Medicare Advantage plans pretending to be members needing help. According to court documents, Humana’s call center failed these test calls, resulting in massive point deductions that dragged down overall plan ratings.

Why this matters to you: Quality bonus payments fund the “extra” benefits Humana advertises—things like dental coverage, vision care, hearing aids, gym memberships, and over-the-counter allowances. With Humana losing potentially billions of dollars in quality bonus payments for 2026, those extras could shrink or disappear entirely.

💰 The Real Cost Breakdown: What You’ll ACTUALLY Pay (Not the $0 Premium Myth)

Humana heavily markets “$0 premium” Medicare Advantage plans. While technically true for the plan itself, seniors end up shocked when they see the real total monthly costs.

Cost Component	Advertised Amount	What You Actually Pay	Hidden Details
Medicare Part B Premium	💵 Required by law	💰 $185/month in 2025	✅ Everyone pays this
Humana MA Plan Premium	💵 “$0-$14 average”	💰 Varies by plan/region	🎯 Some plans charge $50-$150+
Drug Deductible (MAPD plans)	💵 “Included”	💰 $0-$590 annually	📋 Before coverage kicks in
PCP Office Visit Copay	💵 “$0 advertised”	💰 $0-$40 per visit	✅ Most Humana plans truly $0
Specialist Copay	💵 “Low cost”	💰 $25-$75 per visit	⚠️ Needs referral in HMO plans
Hospital Stay	💵 “Covered”	💰 $100-$400 per day	🏥 First 5-7 days then $0
Out-of-Pocket Maximum	💵 “Protection”	💰 $2,000-$9,350 annually	🔒 After this, you pay $0

The math seniors miss: If you’re paying the $185 Part B premium monthly ($2,220 annually) plus a $50 Humana plan premium ($600 annually) plus a $200 drug deductible, that’s $3,020 before you’ve seen a single doctor. Add specialist visits, hospital stays, and prescription copays, and you could easily hit $5,000-$7,000 annually—far from “free” healthcare.

Critical 2026 change: The Medicare out-of-pocket cap for prescription drugs drops to $2,100 in 2026 (was $2,000 in 2025). Once you hit that amount, covered Part D drugs cost $0 for the rest of the year. This is a genuine benefit, especially for seniors taking expensive medications.

🏥 HMO vs. PPO vs. PFFS: Which Humana Plan Type Actually Works for Seniors

Humana offers multiple Medicare Advantage plan structures, and choosing wrong could cost you thousands in out-of-network charges.

Plan Type	How It Works	Best For	Worst For	Humana Brands
HMO (Health Maintenance Organization)	🏥 Must use network doctors, need referrals for specialists	💰 Seniors who want lowest premiums	✈️ Travelers, snowbirds, rural areas	Humana Gold Plus HMO
PPO (Preferred Provider Organization)	🏥 Can see out-of-network doctors (costs more)	✈️ Travelers, want flexibility	💵 Budget-conscious (higher premiums)	Humana Honor PPO
PFFS (Private Fee-for-Service)	🏥 Any doctor who accepts plan terms	🏞️ Rural areas with limited networks	🤷 Finding doctors who accept it	Humana limited offering
SNP (Special Needs Plan)	🏥 For dual-eligible (Medicare + Medicaid)	🩺 Chronic conditions, low income	✅ Must qualify medically	Humana D-SNP plans

The referral trap with HMO plans: If you have a Humana Gold Plus HMO and want to see a cardiologist, you cannot just call and make an appointment. You must:

See your Primary Care Physician (PCP) first
Get a referral from your PCP
Wait for Humana to process the referral (can take 3-7 business days)
Then schedule with the specialist

Emergency situations skip this process, but “I have chest pain but it’s not an emergency” gray areas cause enormous confusion. Many seniors end up in ERs (expensive) because they can’t navigate the referral system fast enough.

PPO plans cost more but offer freedom: According to Humana’s own data, PPO members pay 20-40% higher monthly premiums than HMO members, but you can see specialists without referrals and use out-of-network providers if you’re willing to pay higher copays. For seniors who split time between multiple states (snowbirds), PPO plans are worth the extra cost.

🚨 The Network Adequacy Problem: Will Your Doctor Actually Accept Humana?

This is where theory meets reality. Humana advertises “broad, stable provider networks” across 48 states. But according to KFF Health News reports from 2024, complaints about gaps in Medicare Advantage networks are common and increasing.

Network Issue	How Often It Happens	What Seniors Experience	💡 How to Verify
Doctor says “we don’t take Humana”	📊 30-40% of seniors report this	😰 Must find new doctor or pay cash	✅ Call doctor BEFORE enrolling
Doctor is “in network” but not accepting new patients	📊 20-25% encounter this	😤 Listed but unavailable	📞 Call office to confirm
Specialist requires 4-6 week wait	📊 Common in smaller markets	⏰ Delayed care	🏥 Ask about wait times upfront
Preferred hospital not in network	📊 15-20% face this	💰 Out-of-network = huge bills	🔍 Check hospital contracts

How to actually verify network coverage before enrolling:

Step 1: Get your current doctors’ names, addresses, and phone numbers

Step 2: Use Humana’s provider finder at humana.com/finder (requires ZIP code)

Step 3: Don’t trust the online directory alone—call each doctor’s office and ask: “Do you accept [specific Humana plan name]?” (Not just “Do you take Humana?”)

Step 4: Ask if they’re accepting new Humana patients currently

Step 5: Get the name of the person you spoke with and the date

Critical insider tip from Medical News Today: Provider directories are notoriously inaccurate. A 2024 California lawsuit alleges Magellan Health (which works with some Humana plans for mental health) had up to 30-50% inaccurate provider listings. Always verify by phone before assuming coverage.

💊 Prescription Drug Coverage: The $35 Insulin Cap and What It Doesn’t Tell You

Humana heavily advertises that insulin costs are capped at $35 per month—a genuine benefit that started in 2023. But here’s what they’re not explaining clearly:

Drug Coverage Tier	What It Covers	Your Typical Copay	Catch
Tier 1: Preferred Generic	💊 Common generic drugs	💰 $0-$10	✅ Cheapest option
Tier 2: Generic	💊 Less common generics	💰 $10-$20	📋 Still affordable
Tier 3: Preferred Brand	💊 Brand-name with generic available	💰 $40-$80	⚠️ Consider generic
Tier 4: Non-Preferred Drug	💊 Expensive brands	💰 $100-$200+	🚫 Often requires prior auth
Tier 5: Specialty Tier	💊 Injectables, biologics, cancer drugs	💰 25-33% coinsurance	💰 Can be $500-$1000+ monthly
Insulin (all types)	💉 Insulin products	💰 $35 cap per month	✅ Best deal in drug coverage

The prior authorization nightmare: Many Tier 4 and Tier 5 drugs require “prior authorization” before Humana will cover them. This means:

Your doctor must submit medical records proving you need that specific drug

Humana reviews the request (can take 3-15 business days)

They may deny it and demand you try a cheaper alternative first (“step therapy”)

If denied, you can appeal, but that adds another 2-4 weeks

Meanwhile, you either go without the medication or pay full cash price (potentially thousands of dollars)

Good news for 2026: The Medicare Prescription Payment Plan (MPPP) allows you to spread prescription costs across monthly payments instead of paying everything upfront. If you’re enrolled, you’re automatically re-enrolled next year unless you opt out.

🦷 The “Extra Benefits” Reality Check: What’s Actually Included vs. Marketing Hype

Humana’s marketing emphasizes extra benefits beyond Original Medicare. Here’s what you really get versus what the brochures promise.

Benefit Category	What Humana Advertises	What You Actually Get	Reality Check
Dental Coverage	🦷 “Routine dental included”	🦷 $500-$2,000 annual maximum	⚠️ Caps out fast if you need crowns/implants
Vision Coverage	👓 “Eye exams + eyewear allowance”	👓 $100-$300 every 1-2 years	✅ Covers basic glasses, not designer
Hearing Aids	👂 “Hearing coverage included”	👂 $500-$2,500 per ear allowance	💰 High-end hearing aids cost $3,000-$7,000
Fitness Membership	💪 “Free gym membership”	💪 Access to select gyms via SilverSneakers	✅ Actually useful if your gym participates
Over-the-Counter Allowance	🛒 “OTC products covered”	🛒 $25-$75 quarterly	⚠️ Can only buy from approved catalog
Transportation to Appointments	🚗 “Rides to doctor visits”	🚗 Limited trips per year	📋 Must schedule 2-3 days in advance
Meal Delivery After Hospital	🍽️ “Post-discharge meals”	🍽️ 14-28 meals typically	⏰ Only right after hospital stay

What nobody tells you about OTC benefits: That $75 quarterly OTC allowance sounds great until you realize:

You can’t spend it at your local pharmacy

You must order from Humana’s approved catalog

Many items are overpriced compared to retail

Unused amounts don’t roll over to the next quarter

You can’t combine quarters to buy something that costs $150

The fitness membership is legitimately good: If your gym participates in SilverSneakers or Humana’s fitness network, this benefit alone could save you $300-$600 annually in gym membership fees. Verify your preferred gym participates before assuming it’s included.

📅 Enrollment Periods: When You Can Join, Switch, or Drop Humana Plans

Understanding enrollment windows is critical. Miss them and you’re stuck for a full year.

Enrollment Period	Dates	Who Can Enroll	What You Can Do
Initial Enrollment Period (IEP)	📅 3 months before + month of + 3 months after turning 65	🎂 New to Medicare at 65	✅ First-time sign up for any plan
Annual Enrollment Period (AEP)	📅 Oct 15 – Dec 7 annually	👥 All Medicare beneficiaries	✅ Switch plans, join MA, return to Original Medicare
Open Enrollment Period (OEP)	📅 Jan 1 – March 31	🔄 Current MA plan members	✅ Switch MA plans once OR return to Original Medicare
Special Enrollment Period (SEP)	📅 63 days after qualifying event	🏠 Move, lose coverage, etc.	✅ Mid-year changes allowed

Critical mistake seniors make: They enroll in a Humana plan during AEP (October-December), realize it’s terrible in January, and think they’re stuck for 12 months. You’re not. The Medicare Advantage Open Enrollment Period (January 1-March 31) gives you ONE chance to switch to a different MA plan or drop MA entirely and return to Original Medicare with a Medigap plan.

The 63-day SEP for moving: If you permanently move to a new ZIP code—even across town—you qualify for a Special Enrollment Period. This is huge for snowbirds. If you winter in Florida and summer in Michigan, changing your permanent address triggers an SEP, allowing you to switch plans mid-year if your Humana network doesn’t work in your new location.

⚖️ The Lawsuit Saga: Why Humana Is Suing the Government (And What It Means for You)

Between October 2024 and December 2025, Humana has filed multiple lawsuits against CMS, been dismissed, refiled, lost again, and is now appealing to the 5th Circuit Court of Appeals. This isn’t just corporate legal drama—it directly impacts YOUR benefits.

What Humana is arguing: According to court documents reported by Healthcare Dive and Modern Healthcare:

CMS downgraded Humana’s star ratings based on just three customer service test calls where representatives allegedly didn’t handle the calls properly

CMS has a “no callbacks” policy for these test calls, meaning if a rep asks to call the member back, that’s an automatic failure

CMS changed “cut points” (thresholds for ratings) in ways that were “arbitrary and capricious,” making it nearly impossible to maintain high ratings

CMS refuses to provide detailed data showing exactly how scores were calculated

What this means for you in 2026: While Humana appeals, you’re enrolled in a plan with:

Lower star ratings (3.5 stars for many contracts)

Reduced quality bonus payments from Medicare

Less money to fund extra benefits

Potential for benefit cuts mid-year if appeals fail

Higher likelihood your specific plan gets discontinued

Insider prediction: Industry analysts quoted in J.P. Morgan reports estimate Humana could lose $1-2 billion in quality bonus payments in 2026 due to the star ratings drop. When an insurer loses that much funding, benefits get cut or plans get eliminated entirely.

FAQs

💬 Comment 1: “I’m 64 and turning 65 in March. Should I enroll in a Humana Medicare Advantage plan or stick with Original Medicare and get a Medigap supplement?”

Short Answer: 🤔 It depends on whether you value lower monthly premiums (MA) versus unlimited doctor choice and no prior authorizations (Original Medicare + Medigap).

This is the single most important decision you’ll make for your healthcare in retirement, and there’s no universal right answer. Here’s how to think through it:

Choose Humana Medicare Advantage if:

You want the lowest possible monthly premium (potentially $0 plan premium)

You’re healthy and don’t anticipate frequent specialist visits

You’re comfortable staying within a network of doctors

You want extra benefits like dental, vision, and fitness memberships included

You don’t travel extensively or split time between multiple states

You’re okay with prior authorizations for certain procedures and drugs

Choose Original Medicare + Medigap if:

You want to see any doctor who accepts Medicare nationwide (95%+ of doctors)

You travel frequently or live in multiple states seasonally

You have complex medical conditions requiring many specialists

You hate dealing with insurance company approval processes

You’re willing to pay higher monthly premiums ($150-$300+ for Medigap) for freedom

You want predictable out-of-pocket costs with no surprise bills

The math: Original Medicare Part B costs $185/month in 2025. A Medigap Plan G supplement costs roughly $150-$250/month depending on your location and age. Total: $335-$435 monthly. In exchange, you have virtually no out-of-pocket costs for covered services, see any Medicare doctor, and never need prior authorization.

A Humana MA plan might cost $185 (Part B) + $14 (average plan premium) = $199 monthly. But you’ll have copays for every service, could hit the $9,350 out-of-pocket maximum in a bad year, and must stay in-network.

Critical timing issue: During your Initial Enrollment Period (3 months before turning 65), Medigap insurers cannot deny you or charge more based on health conditions. This is called “guaranteed issue.” If you enroll in a Humana MA plan now and try to switch to Medigap in 3 years, insurers can require medical underwriting, potentially denying you or charging exorbitant premiums if you’ve developed health problems.

Bottom line: If you’re healthy and budget-conscious, Humana MA makes sense. If you value unlimited choice and predictability over saving money, Original Medicare + Medigap is safer long-term.

💬 Comment 2: “My Humana plan is rated 3.5 stars for 2025. Should I switch to a different company’s plan during Annual Enrollment, or stay with Humana?”

Short Answer: ⚠️ Strongly consider switching to a 4+ star plan from another insurer—lower star ratings often lead to benefit cuts and plan discontinuations.

Star ratings aren’t just numbers—they’re predictors of plan stability and benefit richness. According to CMS data, plans rated below 4 stars receive:

Zero quality bonus payments from Medicare

Lower priority in Plan Finder tools that seniors use to compare options

Reduced funding to offer competitive extra benefits

Higher likelihood of being discontinued or restructured

What typically happens to low-star plans: Insurers face a choice—either invest heavily to improve quality (expensive) or wind down the plan and redirect members elsewhere (cheaper). According to Healthcare Finance News analysis, plans rated 3.5 stars or below have a 40-50% higher likelihood of being discontinued within 2-3 years compared to 4+ star plans.

How to compare alternatives:

Visit Medicare.gov/plan-compare (official government tool)

Enter your ZIP code, current drugs, and preferred doctors

Sort by star ratings—prioritize 4+ star plans

Compare total estimated annual costs (premiums + copays + deductibles)

Verify your doctors are in-network for any plan you’re considering

Companies with stronger 2025 star ratings:

Kaiser Permanente (multiple 5-star plans in select regions)

Devoted Health (4.5-5 star plans in limited states)

SCAN Health Plan (4.5 star plans in California)

Certain UnitedHealthcare AARP MA plans (4-4.5 stars)

Critical Annual Enrollment deadline: You must enroll/switch by December 7 for coverage starting January 1. After that date, you’re locked into your decision unless you qualify for a Special Enrollment Period.

One big caveat: If you’re in an employer group waiver plan through Humana (often called “group retiree coverage”), switching might mean losing employer subsidies or contributions. Always check with your former employer’s benefits administrator before making changes.

💬 Comment 3: “Humana denied prior authorization for my specialist-prescribed medication. What are my realistic options for fighting this?”

Short Answer: 📋 You have three levels of appeal, but act fast—most denials can be overturned if you push hard enough with the right documentation.

Prior authorization denials are among the most frustrating aspects of Medicare Advantage. According to a 2024 report by the Office of Inspector General (OIG), millions of prior authorization requests are denied annually, many inappropriately. Here’s your action plan:

Level 1: Expedited Reconsideration (0-72 hours):

If your doctor says the delay could “seriously jeopardize your life or health,” you can request an expedited appeal

Call Humana immediately at 800-457-4708 and say “I need an expedited reconsideration”

Humana must decide within 72 hours for expedited appeals (vs. 30 days for standard)

Your doctor must submit clinical notes explaining why this specific drug is medically necessary

Success rate: approximately 30-40% according to industry data

Level 2: Independent Review Organization (30-60 days):

If Humana upholds their denial, request an independent review by a third-party IRO

You must file this appeal within 60 days of receiving Humana’s denial letter

The IRO is paid by Medicare, not Humana, so they’re theoretically neutral

Your doctor’s involvement is critical—detailed medical records win appeals

Success rate: approximately 50-60% for legitimate cases

Level 3: Administrative Law Judge (ALJ) Hearing (3-6 months):

If the IRO denies your appeal, you can request a hearing before an ALJ

This requires the disputed service to be valued at $200 or more

You can represent yourself or hire an attorney (some specialize in Medicare appeals)

Success rate varies wildly, but well-documented cases win 40-50% of the time

Practical tips that actually work:

Have your doctor submit peer-reviewed studies showing the drug’s effectiveness for your specific condition

If there’s a cheaper alternative Humana wants you to try first (“step therapy”), document any previous failures or side effects from that drug

Get your doctor to write a detailed “letter of medical necessity” explaining why generic or formulary alternatives won’t work

File appeals in writing AND follow up by phone—keep records of every call (date, time, rep name, reference number)

Contact your State Health Insurance Assistance Program (SHIP) for free help—find them at shiphelp.org or call 877-839-2675

Reality check: Most seniors give up after the first denial. Insurers count on this. According to OIG data, only about 10% of denied members file any appeal at all. If you’re in the 10% who appeals, your chances of ultimately winning are surprisingly good—especially if your doctor actively participates in the process.

💬 Comment 4: “I spend winter in Florida and summer in Ohio. Will my Humana plan work in both states, or do I need two different plans?”

Short Answer: ✅ One plan can work in multiple states, but you MUST choose a PPO plan (not HMO) and verify network coverage in both locations before enrolling.

This is a critical issue for the estimated 1-2 million “snowbird” seniors who split time between states. Here’s what actually works:

PPO plans are designed for this: Humana’s PPO plans (like Humana Honor PPO) allow you to use doctors in any state where Humana has contracts. Key benefits:

No referrals needed for specialists in either state

Out-of-network coverage if you need care somewhere Humana doesn’t have providers

Can establish relationships with doctors in both states

Emergency care is always covered nationwide

HMO plans DON’T work for snowbirds: HMO plans like Humana Gold Plus require you to use network providers in your “home” ZIP code area. If you’re enrolled with a Florida ZIP code and need care in Ohio, most services won’t be covered except emergencies.

Critical enrollment tip: When you enroll in a Humana PPO plan, you must designate a “primary residence” ZIP code. This determines which network providers appear in your directory and affects which services are considered in-network. Choose the state where you spend the majority of the year OR where your most important doctors practice.

What about prescription drug coverage? Most Humana MAPD plans include nationwide pharmacy networks (CVS, Walgreens, etc.), so you can fill prescriptions in any state. However:

Your mail-order pharmacy address might need updating when you relocate

Some specialty pharmacies may require you to use Florida OR Ohio locations exclusively

Always carry your prescription list when traveling in case you need emergency refills

The Special Enrollment Period loophole: If you permanently change your address from Ohio to Florida (or vice versa), this triggers an SEP allowing you to switch plans mid-year. Some snowbirds strategically change their legal residence every 6 months to access different plans. This is technically allowable but administratively complicated—you’ll need to update Medicare, Social Security, your driver’s license, and voter registration.

Best practice: Before you enroll in ANY plan, call Humana at 800-457-4708 and explicitly ask: “I split time between [Ohio ZIP] and [Florida ZIP]. Will this specific plan provide in-network coverage in both locations?” Get the rep’s name and a reference number for your records.

💬 Comment 5: “I saw an ad saying Humana offers a $200 grocery allowance. Is this real, and how do I actually get the money?”

Short Answer: ⚠️ Some Humana plans offer grocery allowances, but it’s NOT cash—it’s a limited benefit with restrictions that ads don’t explain.

The “$200 grocery allowance” ads are one of the most misleading marketing tactics in Medicare Advantage. Here’s the reality:

What the benefit actually is:

A quarterly or annual allowance (typically $25-$200) to purchase approved items

Money is loaded onto a prepaid card or requires ordering from a specific vendor

Often called “OTC Plus” or “Healthy Foods Card” or “Flex Card”

Can only be used for approved groceries (not all food qualifies)

Usually requires online or phone ordering—can’t use at your normal grocery store

Restrictions nobody mentions in ads:

You can’t buy alcohol, tobacco, or hot prepared foods

Many name-brand items aren’t available—mostly store brands

Unused amounts often don’t roll over to the next period

Some plans require you to choose between grocery benefits OR other OTC items (can’t have both)

You might need to order minimum quantities (e.g., must spend at least $25 per order)

Delivery fees sometimes eat into your allowance

Plans most likely to offer this benefit:

Humana Dual Eligible SNP plans (D-SNP) for people with Medicare AND Medicaid

Select Humana Honor PPO plans in competitive markets

Some Humana Gold Plus HMO plans with enhanced benefits

The real value: If you’re eligible for one of these plans AND you actually use the benefit (many don’t), a $200 annual grocery allowance is worth… $200. That’s meaningful, but it’s not “free money”—it’s a structured benefit designed to help with nutrition, particularly for lower-income seniors.

How to determine if YOUR plan includes it:

Log into your MyHumana account at humana.com

Look for “Benefits” or “Flex Benefits” section

Call the number on your ID card and ask specifically: “Does my plan include any grocery, produce, or healthy foods allowance?”

Check your Evidence of Coverage document (the official plan rules) under “Supplemental Benefits”

Critical warning: Some ads you see aren’t from Humana at all—they’re from marketing companies hired to generate leads. These companies often exaggerate benefits to get you to call. Always verify ANY benefit claim by contacting Humana directly at 800-457-4708 before believing marketing materials.

Healthcare & Medicare