Sunrise Senior Living Contact Number Budget Seniors, February 17, 2026February 17, 2026 🌅🏢 Sunrise Senior Living Care Matcher Determine which proprietary Sunrise care program fits your loved one, and locate their 240+ premium U.S. communities. The Medical & Medicare Reality: The FDA Alzheimer’s Update: While the FDA recently approved new infusion therapies (like Leqembi and Kisunla) to slow early-stage cognitive decline, there is still no cure. For moderate to severe dementia, highly structured environmental care remains the primary medical intervention. The Wandering Threat: The Alzheimer’s Association reports that 6 in 10 people with dementia will wander. If your parent is wandering, standard Assisted Living is no longer safe; they legally require a secure Memory Care wing. The Medicare Exclusion: Medicare Part A and B will pay for a visiting doctor or physical therapist inside a Sunrise community, but it pays $0 toward the monthly room and board fee. You must use private funds, VA benefits, or Long-Term Care Insurance. Which Sunrise Program Do You Need? Primary Care Requirement: Fully independent, just wants chef-prepared meals and community. Needs daily help with medications, bathing, dressing, or mobility. Experiencing Alzheimer’s or Dementia (needs secure wandering prevention). Needs a short-term stay to recover after a hospital/rehab visit or for caregiver respite. Find My Sunrise Match Recommended Sunrise Program: — — 📍 Find U.S. Sunrise Communities Locating nearby Sunrise campuses… Touring Tip: Because Sunrise is known for its architecture and “Designated Care Managers,” their base prices are often higher than the national median. Always ask the sales director to clearly define their “Level of Care” add-on fees so you aren’t surprised by the final bill! Key Takeaways: Quick Answers to Your Burning Questions 🔑 Can I call one number for everything? No. Sunrise has separate phone lines for pricing inquiries, resident concerns, career questions, and media contacts. What’s the fastest way to get help? The toll-free customer line at 1-888-434-4648 is used by 78% of consumers to address their issues and concerns. How much does Sunrise cost per month? Costs vary dramatically, with families reporting ranges from $7,000 to over $12,000 per month depending on care level — and prices can escalate quickly. Are there hidden cost increases? Multiple families have reported annual rate increases far exceeding what they were told during sales presentations, with some seeing double-digit percentage hikes. What email should I use for complaints? For general information, use [email protected]; for accessibility issues, contact [email protected]; and for privacy concerns, reach out to [email protected]. 🏢 Here’s Every Verified Sunrise Senior Living Phone Number — and Exactly When to Use Each One This is where families get tripped up the most. Sunrise doesn’t operate on a single, catch-all customer service line. They segment their contact channels, and if you call the wrong one, you’re going to burn through your afternoon listening to hold music. The toll-free helpline for pricing and availability is 1-888-434-4648. Families consulting about resident concerns should call 1-703-854-0050 during business hours. North American clients reaching out for general business purposes can contact 1-866-448-3520. The headquarters main line is 1-703-273-7500, which is best for general queries and complaints. Job seekers should dial 1-888-779-8672, and media inquiries go through 1-703-854-0329. PurposePhone NumberBest For⏰ Tip💰 Pricing & availability1-888-434-4648Families exploring optionsMost commonly used — 78% of consumers use this one👨👩👧 Resident & family concerns1-703-854-0050Current residents’ familiesCall during business hours only🏢 Corporate headquarters1-703-273-7500Complaints & escalationsAsk for a regional director by name🌎 North American general1-866-448-3520Business representativesBroad inquiries across locations💼 Careers & job inquiries1-888-779-8672Prospective employeesQuick responses reported📰 Media contacts1-703-854-0329Press & journalistsDedicated media agent📠 Corporate fax1-703-744-1601Document submissionsFor formal written correspondence 💡 Insider tip: The longest wait times are on Thursdays, while the shortest wait times are on Saturdays and Fridays. So if you’re dealing with something urgent, time your call for a Friday afternoon — you’ll get through much faster. 📧 These Are the Exact Email Addresses That Actually Reach Someone at Sunrise Phone calls are great for urgency, but emails create a paper trail — and in senior living, a paper trail can be your best friend. Responses to emails are not quick and can take a few hours or days, making email less feasible for urgent matters, but absolutely essential for documented complaints. PurposeEmail Address📝 What to Include♿ Accessibility issues[email protected]Specific community name & resident details👥 Hr & team member support[email protected]Employee id or application referenceℹ️ General information[email protected]Your zip code for faster routing🔒 Legal & privacy concerns[email protected]Any relevant case or incident numbers📰 Media inquiries[email protected]Outlet name, deadline, specific topic🔧 General issues & feedback[email protected]This is the email Sunrise frequently directs both employees and families to for follow-up 💡 Critical tip: When emailing about a care concern, always include the full name of the community, the resident’s name, and a specific date and time of the incident. Generic complaints get generic responses. Detailed complaints get attention. 💲 Monthly Costs Range From $4,593 to Over $13,000 — and Here’s Why the Number You’re Quoted Might Not Be the Number You Pay This is the section that separates our coverage from every other “Sunrise Senior Living review” out there. The pricing conversation at Sunrise is, to put it diplomatically, complicated. Independent living studios at some locations start around $4,593 per month. For assisted living, actual move-in prices have been documented at $10,920 per month for light assisted living and $13,340 for high-acuity assisted living at premium locations like Beverly Hills. But here’s the part that stings: one family reported that in less than one year, their costs went from $7,000 per month to $12,000 per month because the facility kept finding reasons to elevate the care level — and every level costs more money. Another family filed a formal Bbb complaint stating they were told during sales presentations that the average annual room rate increase was 3-6%, but then received a 9.26% increase notification, followed by another double-digit percentage increase the following year. Care LevelApproximate Monthly Range🚩 What to Watch For🏠 Independent living$4,593 – $6,500Ask about annual increase caps in writing🤝 Light assisted living$7,000 – $11,000Clarify exactly what triggers a level change🏥 High-acuity assisted living$11,000 – $13,500+Get the care assessment criteria documented🧠 Memory care$8,000 – $15,000+Ask about discharge policies for behavioral changes👤 Companion care add-on$37/hour (24 hours/day reported)This alone can add thousands monthly 💡 Financial lifeline: Sunrise partners with Elderlife Financial Services, which you can reach at 866-506-4244. They help design personalized financial plans covering real estate, veterans benefits, insurance policies, and short-term bridge loans. Veterans and their spouses may also qualify for nearly $2,000 per month through the Va’s Aid and Attendance program. 🚨 What Families Are Actually Complaining About — and the Specific Contacts to Escalate Problems Here’s where we get into territory most “informational” articles conveniently skip. Communities run by Sunrise Senior Living have not been immune to complaints or even lawsuits for poor treatment of residents. The patterns in complaints are strikingly consistent across multiple independent review platforms: Staffing shortages keep coming up over and over again. Multiple former employees describe the facilities as short-staffed, with residents not being properly taken care of because it is impossible to manage time under current staffing levels. Unexpected cost escalation is the other major theme. Families describe being quoted one price during the sales process, only to see it climb significantly once the contract is signed and their loved one is settled in. Fall incidents and safety concerns appear in multiple Bbb complaints and consumer reviews. One Chicago family reported their mother-in-law had three serious falls during her stay, including breaking her wrist and elbow, before being found unresponsive after falling out of bed when staff didn’t check on her that evening. Common ComplaintWho to Contact📞 Number or Email🔄 Billing disputes or overchargesCorporate headquarters1-703-273-7500⚠️ Care quality concernsResident & family line1-703-854-0050📋 Contract or pricing issuesAsk for Regional Director of OperationsStart at 1-703-273-7500, then escalate🏛️ File a formal complaintBetter Business BureauBbb.org (Sunrise is listed under McLean, Va)📜 Legal or negligence concernsPrivacy & legal team[email protected]🏥 State inspection violationsYour state’s Dept. of Social ServicesVaries by state — search “[your state] assisted living licensing” 💡 Power move: If your concern isn’t being addressed at the community level, skip the local executive director and go straight to the Regional Director of Operations. Call the corporate line at 1-703-273-7500 and specifically request to be connected. Document every call with the date, time, and name of the person you spoke with. 🏆 Sunrise Was Named a Fortune Best Workplace in Aging Services — So What Does That Actually Mean for Your Family? This is worth addressing because Sunrise leans heavily on this credential in their marketing. Sunrise Senior Living was named to the 2025 Fortune Best Workplaces in Aging Services list, marking its fifth consecutive year earning this recognition. That sounds impressive, and it genuinely is a meaningful distinction — but it measures employee satisfaction, not resident outcomes. The company’s Employee Net Promoter Score is actually -33, as rated by 244 employees on Zoominfo. That’s a significant contrast to a “best workplace” award, and it suggests the experience varies enormously depending on which specific community you’re looking at. Sunrise was founded in 1981 and operates over 270 communities. The sheer size of the organization means quality is inherently inconsistent. Some locations receive glowing praise from families. Others generate the kind of reviews that should make any prospective family pause. 🔍 the Smartest Questions to Ask Before You Sign Anything Based on everything we’ve researched — the complaints, the praise, the pricing patterns, and the contact runaround — here are the questions that will separate you from families who get blindsided later: Ask for the annual rate increase history for the specific community you’re considering, going back three years. Not the corporate average — the actual numbers for that building. Request the care level assessment criteria in writing before move-in. Understand exactly what behaviors or health changes will trigger a level increase, because families consistently report being caught off guard by care level escalations that dramatically increase monthly costs. Ask about the staffing ratio on each shift — day, evening, and overnight. Multiple reviews mention not knowing about staffing ratios, how frequently residents would be checked on, or how often basic care like showers would happen. Get the discharge policy for memory care in writing. Some families report that residents with dementia who display agitation or combativeness can be asked to leave with no warning, requiring the family to pay for a one-on-one caregiver until alternative accommodations are found. 📬 the Complete Sunrise Senior Living Contact Directory at a Glance Contact MethodDetails✅ Best Use🏢 Corporate address7902 Westpark Dr., McLean, Va 22102Formal written complaints📞 Main corporate line1-703-273-7500Escalations & general queries📞 Pricing toll-free1-888-434-4648First-time inquiries📞 Family concerns1-703-854-0050Current resident issues📞 North America general1-866-448-3520Business inquiries📞 Careers1-888-779-8672Job seekers📞 Community search1-877-940-1718Find a location by state📞 Elderlife Financial1-866-506-4244Financial planning help📞 Va benefits1-800-827-1000Veterans Aid & Attendance📧 General info[email protected]Feedback & follow-ups📧 Information requests[email protected]Pricing & services📧 Accessibility[email protected]Accessibility concerns📧 Hr support[email protected]Employee issues📧 Privacy & legal[email protected]Legal matters📧 Media[email protected]Press inquiries The bottom line? Sunrise Senior Living is a massive organization with some genuinely excellent individual communities — and some that fall painfully short. The difference between a great experience and a devastating one often comes down to how informed you are before you sign, and how persistent you are about using the right contact channels after you do. Save this contact list. You may need it more than you think. Senior Living